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~person:"Sousa, Rui"
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Dienstleistungsqualität
3
Service quality
3
Consumer behaviour
2
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2
Konsumentenverhalten
2
Services
2
Beschwerdemanagement
1
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Kundenbindung
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Kundenservice
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Kundenzufriedenheit
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Lieferantenmanagement
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Lieferkette
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Managers
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New service type
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Portugal
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Prozessmanagement
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Qualitätsmanagement
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Sousa, Rui
Voss, Christopher A.
85
Blackmon, Kate
64
Drejer, Anders
37
Maylor, Harvey
9
Brown, Steve
8
Hanson, Philip
8
Voss, Chris
8
Boer, Harry
6
Chase, Richard
6
Roth, Aleda V.
5
Zhao, Xiande
5
Hsuan Mikkola, Juliana
4
Printz, Louis
4
Bowen, Frances
3
Cagliano, Raffaella
3
Huemann, Martina
3
Oak, Bryan
3
Rose, E.
3
Squire, Brian
3
Zomerdijk, Leonieke G.
3
Akkermans, Henk
2
Baines, Tim
2
Bask, Anu
2
Bennett, David
2
Bowen, David E.
2
Brax, Saara A.
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Claxton, Tim
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Done, Adrian
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2
Goertz, Gary
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Grugulis, Irena
2
Hak, Tony
2
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2
Lee, Hau Leung
2
Li, Xiang
2
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International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
4
Journal of operations management : publ. quarterly by the American Production & Inventory Control Society, Inc
2
Journal of operations management
1
Journal of service management
1
OTM working paper / Centre for Research in Operations & Technology Management, London Business School
1
Production and operations management : an international journal of the Production and Operations Management Society
1
The journal of services marketing
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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ECONIS (ZBW)
6
OLC EcoSci
6
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1
"Futurizing" smart service : implications for service researchers and managers
Wuenderlich, Nancy V.
;
Heinonen, Kristina
;
Ostrom, Amy L.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 442-447
Persistent link: https://www.econbiz.de/10011418323
Saved in:
2
Reflections on context in service research
Voss, Christopher A.
;
Perks, Helen
;
Sousa, Rui
;
Witell, Lars
- In:
Journal of service management
27
(
2016
)
1
,
pp. 30-36
Persistent link: https://www.econbiz.de/10011482107
Saved in:
3
The influence of supply chain context (OEM vs. subcontracting) on quality management
Sousa, Rui
(
contributor
);
Voss, Christopher A.
(
contributor
)
-
2003
Persistent link: https://www.econbiz.de/10001797894
Saved in:
4
Contingency research in operations management practices
Sousa, Rui
;
Voss, Christopher A.
- In:
Journal of operations management
26
(
2008
)
6
,
pp. 697-713
Persistent link: https://www.econbiz.de/10003771799
Saved in:
5
The impacts of e-service quality on customer behaviour in multi-channel e-services
Sousa, Rui
;
Voss, Christopher A.
- In:
Total quality management & business excellence : an …
23
(
2012
)
7
,
pp. 789-806
Persistent link: https://www.econbiz.de/10009625469
Saved in:
6
The effects of service failures and recovery on customer loyalty in e-services : an empirical investigation
Sousa, Rui
;
Voss, Christopher A.
- In:
International journal of operations & production …
29
(
2009
)
8
,
pp. 834-864
Persistent link: https://www.econbiz.de/10009523754
Saved in:
7
Quality management re-visited: a reflective review and agenda for future research
Sousa, Rui
;
Voss, Christopher A.
- In:
Journal of operations management : publ. quarterly by …
20
(
2002
)
1
,
pp. 91-110
Persistent link: https://www.econbiz.de/10006975154
Saved in:
8
The effects of service failures and recovery on customer loyalty in e-services: An empirical investigation
Sousa, Rui
;
Voss, Christopher A.
- In:
International journal of operations & production …
29
(
2009
)
7-8
,
pp. 834
Persistent link: https://www.econbiz.de/10008326475
Saved in:
9
Contingency research in operations management practices
Sousa, Rui
;
Voss, Christopher A.
- In:
Journal of operations management : publ. quarterly by …
26
(
2008
)
6
,
pp. 697-713
Persistent link: https://www.econbiz.de/10008113392
Saved in:
10
Operational implications of manufacturing outsourcing for subcontractor plants: An empirical investigation
Sousa, Rui
;
Voss, Christopher A.
- In:
International journal of operations & production …
27
(
2007
)
9
,
pp. 974-998
Persistent link: https://www.econbiz.de/10007762591
Saved in:
1
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