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Effects of managerial response on consumer eWOM and hotel performance : evidence from TripAdvisor
Xie, Karen L.; Zhang, Zili; Zhang, Ziqiong; Singh, Amrik; … - In: International journal of contemporary hospitality management 28 (2016) 9, pp. 2013-2034
Persistent link: https://www.econbiz.de/10011624247
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The business value of online consumer reviews and management response to hotel performance
Xie, Karen L.; Zhang, Zili; Zhang, Ziqiong - In: International journal of hospitality management 43 (2014), pp. 1-12
Persistent link: https://www.econbiz.de/10010427938
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The effects of reviewer expertise on future reputation, popularity, and financial performance of hotels : insights from data-analytics
Xie, Karen L.; So, Kevin Kam Fung - In: Journal of hospitality & tourism research : JHTR ; the … 42 (2018) 8, pp. 1187-1209
Persistent link: https://www.econbiz.de/10011943034
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Joint effects of management responses and online reviews on hotel financial performance : a data-analytics approach
Xie, Karen L.; So, Kevim Kam Fung; Wang, Wei - In: International journal of hospitality management 62 (2017), pp. 101-110
Persistent link: https://www.econbiz.de/10011702700
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The copycat effect : do hotel-like features drive Airbnb performance?
Xie, Karen L.; Young, Cheri A. - In: Journal of hospitality & tourism research : JHTR ; the … 47 (2023) 7, pp. 1325-1337
Persistent link: https://www.econbiz.de/10014366194