Increasingly, retailers nowadays have to focus on service marketing strategies and tactics to differentiate themselves from their competitors.Delivering high levels of service quality becomes crucial for long-term success. Since customers' perception of service quality depends very muchon the...

The growing awareness of the issue of corporate social responsibility (CSR) has raised thequestions about how responsible behavior of firms would impact employees’ well-being. Thispaper investigates the link between corporate social responsibility and job satisfaction, whichis a more widely...