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Unbundling. Neue Aspekte der Rechnungslegung am Beispiel der Entflechtungsbestimmungen in der Elektrizitätswirtschaft.

Peroutka, Stephan - 2002

Die Liberalisierung leitungsgebundener Wirtschaftszweige (Elektrizität, Erdgas, Telekommunikation) erfordert die wirksame Entflechtung ("Unbundling") des weiterhin bestehenden natürlichen Monopols der Leitungsnetze von den übrigen, im Wettbewerb stehenden Aktivitäten des Unternehmens. Eine...

Persistent link: https://www.econbiz.de/10009480887

POLICY IMPLICATIONS OF NATIONALIZATION OF OIL AND NATURAL GAS INDUSTRY IN LATIN AMERICA

Cabezas, Brian F. - 2007

focusing specifically on four countries – Bolivia,Venezuela, Mexico and Nigeria. There are various components influencing the …

Persistent link: https://www.econbiz.de/10009475604

An Investigation into factors affecting housing finance supply in emerging economies: a case study of Nigeria

Akinwunmi, Adeboye - 2009

This study investigated factors affecting housing finance supply in Nigeria. Housingfinance is a major factor … model to reveal the underlying factors affecting housing finance in Nigeria.Time series data from sampled Universal Money … that housing finance supplyin Nigeria is significantly driven by clusters of factors related to share capital and …

Persistent link: https://www.econbiz.de/10009458981

An Investigation into factors affecting housing finance supply in emerging economies: a case study of Nigeria

Akinwunmi, Adeboye - 2009

Persistent link: https://www.econbiz.de/10009458982

Revisiting the conceptualization and measurement of service quality

Yap, Zhi Wei - 2009

Since the 1980s, industries and researchers have sought to better understand the quality of services due to the rise in their importance (Brogowicz, Delene and Lyth 1990). More recent developments with online services, coupled with growing recognition of service quality (SQ) as a key contributor...

Persistent link: https://www.econbiz.de/10009438305

Three dimensional modelling of customer satisfaction, retention and loyalty for measuring quality of service

Pezeshki, V - 2010

The aim of this thesis is to propose a model that explains the relationship between customer satisfaction, retention and loyalty based on service quality attributes. The three elements of satisfaction, retention and loyalty towards products represent ongoing challenges for the corporate...

Persistent link: https://www.econbiz.de/10009465561

Dimensions of service quality and service climate: a study of bank customers and employees in four local Malaysian banks

Ab. Wahab, Norailis - 2009

In spite of the rapid growth and internalization of banking services in particular, managers first need to correctly identify the antecedents of what the local consumer perceives as service quality and its link to service climate, thus the strengths of this relationship would be beneficial as a...

Persistent link: https://www.econbiz.de/10009465913

Service Quality: An Empirical Study Of Expectations Versus Perceptions In The Delivery Of Financial Services In Community Banks

Bexley, James B. - 2005

ABSTRACTThis study is an in-depth empirical investigation that seeks to compare consumer expectations to perceptions in the delivery of service within community banks in the southern United States. It has as its aim to develop a useful instrument to evaluate service quality by comparing consumer...

Persistent link: https://www.econbiz.de/10009465928

Development and Application of an Analytical Framework for the Measurement of Customer Service Quality in the Banking Industry of Cyprus

Rossides, Yiannos - 2011

The main objectives of this study are to demonstrate the significance of customer service quality in the banking sector of Cyprus in order to enable managers in banking organisations to identify the determinants of customer perceptions of service quality and ultimately to provide a method to...

Persistent link: https://www.econbiz.de/10009465972

Unstable Consumer Learning Models: Structural Estimation and Experimental Examination

Lovett, Mitchell James - 2008

This dissertation explores how consumers learn from repeated experiences with a product offering. It develops a new Bayesian consumer learning model, the unstable learning model. This model expands on existing models that explore learning when quality is stable, by considering when quality is...

Persistent link: https://www.econbiz.de/10009475416