This study investigates how professional service firms (PSFs) compete in the market. Drawing on strategic marketing literature, a managerial rather than customer perspective is adopted. The study investigates the competitive positions sought by professional service providers and the specific...

Corporate Real Estate (CRE) investors are often confronted with a need for flexibility in buildings. They often embark on costly renovations to accommodate changing use requirements. When new needs arise, landlords and tenants often risk loss due to inability to easily switch to configurations...

Over the past few years property management has become a prominent topic in Mainland China. The proprietors expect the property company to provide a broad range of services and deal with kinds of complaints. One of main duties of the property management is to provide a security patrol on the...

The real estate project development is an important constituent of construction industry. The other important constituent of construction industry is infrastructure development. The construction industry drives and impacts many other industries and has a substantial multiplier effect on various...

The paper deals with margins of entrepreneurship where small business owners are almost working ontheir own having no or just a few employees and where one can find also people working with lowreturns and having firms without stability or prosperous dynamics. However, even the area...

No other sector in the economy influences business decisions like professional services, and while large commercial firms are major contributors to economies and employ highly educated people, they also engage teams of marketers who frequently work across national and international boundaries to...

THE OPERATIONAL IMPLICATIONS OF SERVICE CUSTOMISATION LEVELCustomisation offers the opportunity for organisations to capitalise on the many potential benefits to both themselves and to clients, afforded by offering a greater choice of goods and services for customers. Many organisations have...

To date, consumer behaviour research is still over-focused on the functional rather than the dysfunctional. Both empirical and anecdotal evidence suggest that service organisations are burdened with the concept of consumer sovereignty, while consumers freely flout the ‘rules’ of social...

Abstract: Purpose – The purpose of this paper is to present and discuss thefindings of research into the value perception of knowledge management amonglawyers and staff from among the top ten global law firms. Design/methodology/approach – Interviews were conducted with lawyers as well as...

Using a sample of small, regional professional service firms, this paper investigates relationships between firm performance and aspects of strategic planning. Constructs measuring vision, mission, latent abilities, competitor orientation and market orientation are identified using exploratory...