The purpose of this paper is to highlight the importance and complexities of the knowledge transfer process in the provision of effective managed after-sales IT support, when the web is used for service delivery. Design/methodology/approach : The paper features an interpretive case study of a...

Purpose – The purpose of this paper is to highlight the importance and complexities of the knowledge transfer process in the provision of effective managed after-sales IT support, when the web is used for service delivery. Design/methodology/approach – The paper features an interpretive case...

A significant portion of sociology has always taken as its central focus the underlying relationship between economy and society. This dissertation continues this tradition by examining how self-service and its `do-it-yourself' ethos is changing the U.S. economy and the way in which Americans...

The study of venture idea characteristics and the contextual fit between venture ideas and individuals are key research goals in entrepreneurship (Davidsson, 2004). However, to date there has been limited scholarly attention given to these phenomena. Accordingly, this study aims to help fill the...

To date, consumer behaviour research is still over-focused on the functional rather than the dysfunctional. Both empirical and anecdotal evidence suggest that service organisations are burdened with the concept of consumer sovereignty, while consumers freely flout the ‘rules’ of social...

Selecting the right market(s) to enter is critical for business success and longevity. Various researchers have prescribed several decision models for international market selection. The proposed models generally confirm the importance of using market size and the level of economic development...

Deutsche Universit?ten stehen heute genauso wie Unternehmen vor der Frage, wen sie zum Studium zulassen bzw. als Mitarbeiter ausw?hlen. Die Kriterien, die f?r diese Auswahlentscheidungen herangezogen werden, gleichen sich zwischen Universit?ten und Unternehmen zunehmend an. Meist ber?cksichtigen...

The use of computer modeling is fast increasing in almost everyscientific, engineering and business arena. This dissertationinvestigates some challenging issues in design, modeling andanalysis of computer experiments, which will consist of four majorparts. In the first part, a new approach is...

Thesis (Ph.D.)--University of Rochester. School of Medicine and Dentistry. Dept. of Biostatistics and Computational Biology, 2009.