The human resources department of a financial institution implemented a multi-component intervention to replace a paper-based hiring system. Organization-wide impacts included changes in the background check operations. To support changes, training was conducted and procedure manuals...

The case study described in this thesis involves a process improvement project in the Tax Department of a Certified Public Accounting firm. A process map was created by interviewing employees involved in the process. A process analysis identified problems and possible solutions. The Partners in...