The effects of a human resources information technology intervention on background check processing in a financial institution: A process level analysis.

The human resources department of a financial institution implemented a multi-component intervention to replace a paper-based hiring system. Organization-wide impacts included changes in the background check operations. To support changes, training was conducted and procedure manuals distributed. Turn time for background checks decreased, but a combination of factors may be responsible. Other metrics are either inconclusive or suggest a confounding variable, yet quality of work did not suffer was maintained. Desired system use was achieved, accompanied by improvements in time-to-fill, voluntary turnover, and quality of applicants. Considerations for analysis and challenges faced are discussed, along with suggestions for further clarification and improvements.