Quality management (QM) is a holistic management philosophy that emphasises the involvement of every employee at different levels of an organization to achieve customer satisfaction and improve organizational effectiveness through continuous process improvement. There has been a rising interest...

Abstract The examination of the behavioural responses of the reciprocal first name exchange as a policy in firms in Nigeria was the main objective of this research. It was also the intent of this empirical work to highlight the challenges and issues of the transferability and applicability of...

Ph. D.

Employee turnover is important to individuals; organizations and society. From an individual’s perspective, turnover can have both potentially positive and negative consequences not just on himself or herself, but also on his or her family members and those who remain with the organization,...

Employee turnover is an ongoing issue in organisations because it has long beenthought to detriment overall organisational efficiency and performance (Lee, Gerhart, Weller& Trevor, 2008; Takeuchi, Chen & Lepak, 2009; Trevor, 2001). Managers are only able toobserve and control some aspects or influencers...

The movement or flow of employees into, around and out of organisations(‘employee flow’) has long been a central issue in human resourcemanagement and industrial psychology. This is especially so for the specificelement of employee turnover, but also applies to staffing and internal...

The timeshare industry, also known as vacation ownership, is the fastest growing segment of the hospitality industry with sales totaling $9.7 billion in 2008 (ARDA, 2010). The typical timeshare sales process is a 90-120 minute sales presentation conducted by a timeshare sales representative to...

Ph. D.

In order to improve our understanding of mediating variables inside the‘black box’ of the firm’s labour management, this paper examines the relationship betweenhigh-performance work system (HPWS) practices and employee attitudes. Using arandomly selected, national population sample, clear...

The focus of this thesis is discretionary work effort, that is, work effort that is voluntary, is above and beyond what is minimally required or normally expected to avoid reprimand or dismissal, and is organisationally functional. Discretionary work effort is an important construct because it...