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Staffing and Control of Large-Scale Service Systems with Multiple Customer Classes and Fully Flexible Servers

Gurvich, Itai - 2008

We study large-scale service systems with multiple customer classes and many statistically identical servers. The following question is addressed: How many servers are required (staffing) and how does one match them with customers (control) in order to minimize cost or maximize profit, subject...

Persistent link: https://www.econbiz.de/10012769372

Queue-and-idleness-ratio controls in many-server service systems

Gurvich, Itay; Whitt, Ward - In: Mathematics of operations research 34 (2009) 2, pp. 363-396

Persistent link: https://www.econbiz.de/10003870287

Scheduling flexible servers with convex delay costs in many-server service systems

Gurvich, Itay; Whitt, Ward - In: Manufacturing & service operations management : M & SOM 11 (2009) 2, pp. 237-253

Persistent link: https://www.econbiz.de/10003852812

Statistical analysis of a telephone call center : a queueing-science perspective

Brown, Lawrence A.; Gans, Noah; Mandelbaum, Avishai; … - In: Journal of the American Statistical Association : JASA 100 (2005) 469, pp. 36-50

Persistent link: https://www.econbiz.de/10002702139

Optimal entering rules for a customer with wait option at an M/G/I queue

Mandelbaum, Avishai; Yechiali, Uri - In: Management science : journal of the Institute for … 29 (1983) 2, pp. 174-187

Persistent link: https://www.econbiz.de/10002430086

Erlang-R : a time-varying queue with reentrant customers, in support of healthcare staffing

Yom-Tov, Galit B.; Mandelbaum, Avishai - In: Manufacturing & service operations management : M & SOM 16 (2014) 2, pp. 283-299

Persistent link: https://www.econbiz.de/10010367148

Performance-based routing

Mandelbaum, Avishai; Momčilović, Petar - In: Operations research letters 42 (2014) 6/7, pp. 418-423

Persistent link: https://www.econbiz.de/10010428058

Excursion-based universal approximations for the Erlang-A queue in steady-state

Gurvich, Itai; Huang, Junfei; Mandelbaum, Avishai - In: Mathematics of operations research 39 (2014) 2, pp. 325-373

Persistent link: https://www.econbiz.de/10010384205

Queues with many servers and impatient customers

Mandelbaum, Avishai; Momčilovi´c, Petar - In: Mathematics of operations research 37 (2012) 1, pp. 41-65

Persistent link: https://www.econbiz.de/10009512320

On fair routing from emergency departments to hospital wards : QED queues with heterogeneous servers

Mandelbaum, Avishai; Momčilović, Petar; Tseytlin, Yulia - In: Management science : journal of the Institute for … 58 (2012) 7, pp. 1273-1291

Persistent link: https://www.econbiz.de/10009578313