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The corelation between organizational culture and knowledge conversion on corporate performance
Tseng, Shu-mei - In: Journal of knowledge management 14 (2010) 2, pp. 269-284
Persistent link: https://www.econbiz.de/10003987935
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The effects of hierarchical culture on knowledge management processes
Tseng, Shu-mei - In: Management research review 34 (2011) 5, pp. 595-608
Persistent link: https://www.econbiz.de/10009246930
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The impact of knowledge management capabilities and supplier relationship management on corporate performance
Tseng, Shu-mei - In: International journal of production economics 154 (2014), pp. 39-47
Persistent link: https://www.econbiz.de/10010386395
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Correlations between external knowledge and the knowledge chain as impacting service quality
Tseng, Shu-mei - In: Journal of retailing and consumer services 19 (2012) 4, pp. 429-437
Persistent link: https://www.econbiz.de/10009571279
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Exploring the intention to continue using web-based self-service
Tseng, Shu-Mei - In: Journal of retailing and consumer services 24 (2015), pp. 85-93
Persistent link: https://www.econbiz.de/10010528602
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The impact of customer knowledge and customer relationship management on service quality
Tseng, Shu-mei; Wu, Pin-hong - In: International journal of quality and service sciences 6 (2014) 1, pp. 77-96
Persistent link: https://www.econbiz.de/10010351476
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Customer knowledge management performance index
Tseng, Shu-Mei; Fang, Yu-Yi - In: Knowledge and process management : the journal of … 22 (2015) 2, pp. 68-77
Persistent link: https://www.econbiz.de/10011400891