Showing 1 - 10 of 179
Persistent link: https://www.econbiz.de/10003795589
Persistent link: https://www.econbiz.de/10011956212
Persistent link: https://www.econbiz.de/10003613878
Persistent link: https://www.econbiz.de/10001469837
Persistent link: https://www.econbiz.de/10015170227
Persistent link: https://www.econbiz.de/10003988557
Persistent link: https://www.econbiz.de/10011396545
Persistent link: https://www.econbiz.de/10014323737
Empowered by artificial intelligence (AI), chatbots are surging as new technologies with both business potentials and customer pushback. This study exploits field experiment data on over 6,200 customers who are randomized to receive highly structured outbound sales calls from chatbots or human...
Persistent link: https://www.econbiz.de/10013219739
Persistent link: https://www.econbiz.de/10009786594