//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Academic Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~source:"econis"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Introduction to the Focused Is...
Similar by person
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Dienstleistungssektor
16
Service industry
16
Business process management
11
Prozessmanagement
11
Lieferkette
9
Supply chain
9
Theorie
9
Theory
9
Beziehungsmarketing
8
Customer satisfaction
8
Kundenzufriedenheit
8
Relationship marketing
8
Dienstleistungsmanagement
7
Dienstleistungsqualität
7
Service management
7
Service quality
7
Dienstleistungsmarketing
6
Management
6
Operations Management
6
Services marketing
6
Supply Chain Management
6
USA
6
Dienstleistung
5
Dienstleistungsbetrieb
5
Services
5
United States
5
Corporate culture
4
Production management
4
Produktionswirtschaft
4
Unternehmenskultur
4
Vereinigte Staaten
4
Absatz
3
Customer service
3
Gewinn
3
Kundenservice
3
Marketing management
3
Marketingmanagement
3
Product quality
3
Produktgestaltung
3
Produktqualität
3
more ...
less ...
Online availability
All
Undetermined
5
Type of publication
All
Book / Working Paper
37
Article
32
Type of publication (narrower categories)
All
Article in journal
13
Aufsatz in Zeitschrift
13
Lehrbuch
12
Textbook
11
Aufsatz im Buch
6
Book section
6
Aufsatzsammlung
2
Collection of articles of several authors
2
Guidebook
2
Ratgeber
2
Sammelwerk
2
Accompanied by computer file
1
Bibliografie
1
CD-ROM, DVD
1
Elektronischer Datenträger als Beilage
1
Fallstudiensammlung
1
Reprint
1
Systematic review
1
Übersichtsarbeit
1
more ...
less ...
Language
All
English
49
Undetermined
12
German
8
Author
All
Chase, Richard B.
38
Heskett, James L.
31
Jacobs, F. Robert
10
Aquilano, Nicholas J.
6
Sasser, W. E.
6
Dasu, Sriram
5
Schlesinger, Leonard A.
5
Sasser, William Earl
4
Hart, Christopher W.
3
Kotter, John P.
3
Davis, Mark M.
2
Robertson, Thomas S.
2
Apte, Uday M.
1
Bateson, John E. G.
1
Berry, Leonard L.
1
Bitner, Mary Jo
1
Bowen, David E.
1
Bowen, David Earl
1
Brandl, Manfred
1
Brown, Stephen Walter
1
Cummings, Thomas G.
1
Demirkan, Haluk
1
Edvardsson, Bo
1
Fisk, Raymond P.
1
Germane, Gayton E.
1
Glaskowsky, Nicholas A.
1
Grönroos, Christian
1
Hansen-Vinçon, Karin
1
Hardymon, G. Felda
1
Hart, Christopher W. L.
1
Jones, Thomas O.
1
Leamon, Ann
1
Loveman, Gary W.
1
Lünemann, Ulrich F.
1
Mathias, Peter F.
1
Parasuraman, A.
1
Prentis, Eric L.
1
Reimann, Martin
1
Roth, Aleda V.
1
Sampson, Scott E.
1
more ...
less ...
Institution
All
MacGraw-Hill Book Co. <New York, NY>
1
Published in...
All
California management review
3
Harvard business review : HBR
3
Journal of service management
3
The McGraw-Hill/Irwin series / Operations and decision sciences
3
Handbook of service science ; [Vol. 1]
2
Harvard Business School Entrepreneurial Management Case
2
Columbia Business School publishing
1
Die Manager von morgen : was in Zukunft wirklich zählt
1
Die Unternehmung : Swiss journal of business research and practice ; Organ der Schweizerischen Gesellschaft für Betriebswirtschaft (SGB)
1
Harvard-Business-Manager : das Wissen der Besten
1
Harvard-Manager : Periodikum zu Theorie u. Praxis d. Managements
1
Interorganizational decision making
1
Irwin series in quantitatives analysis for business
1
Irwin/McGraw-Hill series in operations and decision sciences
1
Journal of contemporary business
1
Journal of management : JOM
1
Journal of operations management
1
Journal of service research : JSR
1
MIT sloan management review
1
MSU business topics
1
Management science : journal of the Institute for Operations Research and the Management Sciences
1
Marketing management and the Indian economy
1
McGraw-Hill/Irwin series : Operations and decision sciences
1
Operations and decision sciences
1
Operations management ; Vol. 1
1
Operations research
1
Pocket mentor series
1
Production and inventory management : journal of the American Production and Inventory Control Society, APICS
1
Production and operations management : an international journal of the Production and Operations Management Society
1
Research handbook on services management
1
Service science, management and engineering : education for the 21st Century
1
Service science: research and innovations in the service economy
1
Survival strategies for American industry
1
The Columbia journal of world business : publ. quarterly by the Columbia University Graduate School of Business
1
The Irwin series in quantitative analysis for business
1
The Jossey-Bass management series
1
The McGgraw-Hill/Irwin series / Operations and decision sciences
1
The McGraw Hill series in operations and decision sciences
1
The McGraw-Hill Education series operations and decision sciences
1
The McGraw-Hill education series
1
more ...
less ...
Source
All
ECONIS (ZBW)
USB Cologne (EcoSocSci)
30
OLC EcoSci
22
Other ZBW resources
5
RePEc
4
Showing
1
-
10
of
69
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Lessons in the service sector
Heskett, James L.
- In:
Harvard business review : HBR
65
(
1987
)
2
,
pp. 118-126
Persistent link: https://www.econbiz.de/10001020945
Saved in:
2
Trends in market-responsive logistics strategies
Heskett, James L.
- In:
Die Unternehmung : Swiss journal of business research …
45
(
1991
)
2
,
pp. 94-114
Persistent link: https://www.econbiz.de/10001106086
Saved in:
3
Marketing
Heskett, James L.
-
1976
Persistent link: https://www.econbiz.de/10000557977
Saved in:
4
Interorganization problem solving in a chanell of distribution
Heskett, James L.
- In:
Interorganizational decision making
,
(pp. 144-161)
.
1972
Persistent link: https://www.econbiz.de/10002769371
Saved in:
5
Logistics-essential to strategy
Heskett, James L.
- In:
Survival strategies for American industry
,
(pp. 269-288)
.
1983
Persistent link: https://www.econbiz.de/10002769392
Saved in:
6
Sweeping changes in distribution
Heskett, James L.
- In:
Harvard business review : HBR
51
(
1973
)
2
,
pp. 123-132
Persistent link: https://www.econbiz.de/10002769471
Saved in:
7
Notes from the search for deep indicators in services
Heskett, James L.
- In:
Journal of service management
25
(
2014
)
3
,
pp. 298-309
Persistent link: https://www.econbiz.de/10010384977
Saved in:
8
Vorbildliches Management in Dienstleistungsbetrieben
Heskett, James L.
- In:
Harvard-Manager : Periodikum zu Theorie u. Praxis d. …
(
1988
)
1
,
pp. 59-65
Persistent link: https://www.econbiz.de/10003577123
Saved in:
9
Managing in the service economy
Heskett, James L.
-
1986
Persistent link: https://www.econbiz.de/10013541443
Saved in:
10
The customer contact approach to services : theoretical bases and practical extensions
Chase, Richard B.
-
2003
Persistent link: https://www.econbiz.de/10001797858
Saved in:
1
2
3
4
5
6
7
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->