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Process improvement and lean thinking : using knowledge and information to improve performance

Radnor, Zoe - In: Connecting knowledge and performance in public services …, (pp. 173-198). 2010

Persistent link: https://www.econbiz.de/10014564714

Managing Operations – production, BPR

Radnor, Zoe; Bateman, Nicola - In: The Oxford handbook of management. 2017

Persistent link: https://www.econbiz.de/10012885359

Innovation Compass : A Self-Audit Tool for the New Product Development Process

Radnor, Zoe; Noke, Hannah - 2013

This paper presents a diagnostic tool referred to as the innovation "compass". The innovation compass uses self-audit methodology to identify gaps between current and desired performance of individual organisations. The innovation compass aids organisations in identifying where problems lie...

Persistent link: https://www.econbiz.de/10014032738

The role of actor associations in understanding the implementation of Lean thinking in healtcare

Papadopoulos, Thanos; Radnor, Zoe; Merali, Yasmin - In: International journal of operations & production … 31 (2011) 1/2, pp. 167-191

Persistent link: https://www.econbiz.de/10009010091

Editorial essay: A sustainable business model for public service organizations?

Osborne, Stephen P.; Radnor, Zoe; Vidal Martínez, I.; … - In: Public management review 16 (2014) 2, pp. 165-172

Persistent link: https://www.econbiz.de/10010337575

Entrepreneur or entrepreneurship in public services?

Radnor, Zoe; Noke, Hannah - In: Handbook of innovation in public services, (pp. 161-175). 2013

Persistent link: https://www.econbiz.de/10010194912

Special issue: Development in theory

Radnor, Zoe (contributor) - 2013

Persistent link: https://www.econbiz.de/10009727897

Lean : a failed theory for public services?

Radnor, Zoe; Osborne, Stephen P. - In: Public management review 15 (2013) 2, pp. 265-287

Persistent link: https://www.econbiz.de/10009727926

Service improvement in the English National Health Service (NHS ): complexities and tensions

Burgess, Nicola; Radnor, Zoe - In: Journal of management & organization : journal of … 18 (2012) 5, pp. 594-607

Persistent link: https://www.econbiz.de/10009674873

Operationalizing co-production in public services delivery : the contribution of service blueprinting

Radnor, Zoe; Osborne, Stephen P.; Kinder, Tony; Mutton, Jean - In: Public management review 16 (2014) 3, pp. 402-423

Persistent link: https://www.econbiz.de/10010346530