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How does service robot anthropomorphism affect human co-workers?
Tojib, Dewi; Sujan, Rahul; Ma, Junzhao; Tsarenko, Yelena - In: Journal of service management 34 (2023) 4, pp. 750-769
Persistent link: https://www.econbiz.de/10014338203
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The role of perceived fit in the tourist destination choice
Tojib, Dewi; Tsarenko, Yelena; Ho, Ting Hin; Tuteja, Geetu - In: Tourism analysis : an interdisciplinary tourism & … 27 (2022) 1, pp. 63-76
Persistent link: https://www.econbiz.de/10013286062
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The role of personality characteristics and service failure severity in sonsumer forgiveness and service autcomes
Tsarenko, Yelena; Tojib, Dewi - In: Journal of marketing management : MM 28 (2012) 9/10, pp. 1217-1239
Persistent link: https://www.econbiz.de/10009615184
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Consumers' forgiveness after brand transgression : the effect of the firm's corporate social responsibility and response
Tsarenko, Yelena; Tojib, Dewi - In: Journal of marketing management : MM 31 (2015) 17/18, pp. 1851-1871
Persistent link: https://www.econbiz.de/10011406204
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The positive effects of customers’ power on their behavioral responses after service failure
Sembada, Agung; Tsarenko, Yelena; Tojib, Dewi - In: Journal of service research : JSR 19 (2016) 3, pp. 337-351
Persistent link: https://www.econbiz.de/10011665459
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Understanding consumer intention to use mobile services
Revels, Janeaya; Tojib, Dewi; Tsarenko, Yelena - In: Australasian marketing journal 18 (2010) 2, pp. 74-80
Persistent link: https://www.econbiz.de/10003975207
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The influence of online review exposure on reviewers’ intensity level of negative word of mouth
Rouliez, Paulette; Tojib, Dewi; Tsarenko, Yelena - In: Journal of hospitality & tourism research : JHTR ; the … 43 (2019) 5, pp. 712-733
Persistent link: https://www.econbiz.de/10012053337
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Human staff vs. service robot vs. fellow customer : does it matter who helps your customer following a service failure incident?
Ho, Ting Hin; Tojib, Dewi; Tsarenko, Yelena - In: International journal of hospitality management 87 (2020), pp. 1-10
Persistent link: https://www.econbiz.de/10012241791
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Sex robots : are we ready for them? : an exploration of the psychological mechanisms underlying people’s receptiveness of sex robots
Ma, Junzhao; Tojib, Dewi; Tsarenko, Yelena - In: Journal of business ethics : JBE 178 (2022) 4, pp. 1091-1107
Persistent link: https://www.econbiz.de/10013271687
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Consumer responses to mobile coupons : the roles of shopping motivation and regulatory fit
Khajehzadeh, Saman; Oppewal, Harmen; Tojib, Dewi - In: Journal of business research : JBR 67 (2014) 11, pp. 2447-2455
Persistent link: https://www.econbiz.de/10010402772