Showing 1 - 10 of 17
Persistent link: https://www.econbiz.de/10011489607
Persistent link: https://www.econbiz.de/10011930014
Persistent link: https://www.econbiz.de/10012175301
Incivility among employees in frontline encounters is prevalent, but little is known about its impact on customers’ ethics-related perceptions and behaviors. Drawing upon the stimulus-organism-response paradigm, this study examines how witnessing incivility among employees can serve as a...
Persistent link: https://www.econbiz.de/10013270022
Persistent link: https://www.econbiz.de/10014266945
Persistent link: https://www.econbiz.de/10009153184
Persistent link: https://www.econbiz.de/10010245251
Persistent link: https://www.econbiz.de/10009571356
Persistent link: https://www.econbiz.de/10009578176
Persistent link: https://www.econbiz.de/10009158260