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Front-line employee versus customer perceptions of quality attributes
Julien, Anne; Tsoni, Christina - In: Quality management journal : QMJ 20 (2013) 2, pp. 48-59
Persistent link: https://www.econbiz.de/10009739574
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The effect of the internet on front-line employee skills : exploring banking in Sweden and France
Värlander, Sara; Julien, Anne - In: The service industries journal 30 (2010) 7/8, pp. 1245-1261
Persistent link: https://www.econbiz.de/10003996861
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Mieux comprendre la valeur phénoménologique du multicanal bancaire : le segment grand public
Goudey, Alain; Julien, Anne - In: Revue Gestion 2000 : management & prospective 28 (2011) 6, pp. 49-64
Persistent link: https://www.econbiz.de/10009538251