The effect of the internet on front-line employee skills : exploring banking in Sweden and France
Sara Värlander and Anne Julien
| Year of publication: |
2010
|
|---|---|
| Authors: | Värlander, Sara ; Julien, Anne |
| Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 722623-8. - Vol. 30.2010, 7/8, p. 1245-1261
|
| Subject: | Internet | Verkaufspersonal | Salespeople | Qualifikation | Occupational qualification | Beziehungsmarketing | Relationship marketing | Bankgeschäft | Banking services | Schweden | Sweden | Frankreich | France |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003996861