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The impact of service tradability on the choice of entry mode : the case of computer-related service firms

Etemad-Sajadi, Reza - In: The TQM journal : the international review of … 27 (2015) 1, pp. 79-93

Persistent link: https://www.econbiz.de/10010492430

What Drives International Performance? Insights from Computer-Related Service Firms

Etemad-Sajadi, Reza; Bezençon, Valéry - 2012

The aim of this paper is to understand the drivers of international performance for service firms. Qualitative interviews and a literature review are used to build the model which is tested empirically on computer-related (CR) service firms using structural equation modeling (SEM). Results show...

Persistent link: https://www.econbiz.de/10014040167

The antecedents of consumer satisfaction and loyality in fast food industry : a cross-national comparison between Chinese and Swiss consumers

Etemad-Sajadi, Reza; Rizzuto, Daniela - In: International journal of quality & reliability management 30 (2013) 7, pp. 780-798

Persistent link: https://www.econbiz.de/10009788880

Internationalization of service firms : the case of computer-related services

Etemad-Sajadi, Reza - 2008

Persistent link: https://www.econbiz.de/10003799713

The effect of a sustainable label portfolio on consumer perception of ethicality and retail patronage

Bezençon, Valéry; Etemad-Sajadi, Reza - In: International journal of retail & distribution management 43 (2015) 4/5, pp. 314-328

Persistent link: https://www.econbiz.de/10011298834

The impact of service recovery output/process on customer satisfaction and loyalty : the case of the airline industry

Etemad-Sajadi, Reza; Bohrer, Laura - In: Tourism and hospitality research : THR 19 (2019) 2, pp. 259-266

Persistent link: https://www.econbiz.de/10012165672

The impact of connected health technologies on the quality of service delivered by home care companies : focus on trust and social presence

Etemad-Sajadi, Reza; Gomes dos Santos, Gil - In: Health marketing quarterly 38 (2021) 4, pp. 287-296

Persistent link: https://www.econbiz.de/10012802276

Instilling the core tenets of hospitality in healthcare services : the role of service assurance and social presence

Etemad-Sajadi, Reza; Heo, Cindy Yoonjoung; Clergue, … - In: International journal of hospitality management 111 (2023), pp. 1-6

Persistent link: https://www.econbiz.de/10014311439

Reprint of: Instilling the core tenets of hospitality in healthcare services : the role of service assurance and social presence

Etemad-Sajadi, Reza; Heo, Cindy Yoonjoung; Clergue, … - In: International journal of hospitality management 112 (2023), pp. 1-6

Persistent link: https://www.econbiz.de/10014334776