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Performance measurement
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Shirouyehzad, Hadi
42
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7
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7
Pourjavad, Ehsan
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3
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International journal of productivity and quality management : IJPQM
15
International journal of services and operations management
9
International journal of logistics systems and management
4
International journal of quality & reliability management
4
Journal of modelling in management
4
International journal of business innovation and research
3
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3
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1
International journal of business excellence
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Inventi impact: emerging economies
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Operations research letters
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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ECONIS (ZBW)
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Sensitivity analysis and ranking a private bank branches by data envelopment analysis based on service quality approach
Tavakoli, Mohammad Mehdi
;
Shirouyehzad, Hadi
; …
- In:
International journal of financial services management …
6
(
2013
)
2
,
pp. 105-117
Persistent link: https://www.econbiz.de/10010237332
Saved in:
2
An AHP/DEA ranking method based on service quality approach : a case study in hotel industry
Shirouyehzad, Hadi
;
Lofti, Farhad Hosseinzadeh
; …
- In:
International journal of productivity and quality …
11
(
2013
)
4
,
pp. 434-445
Persistent link: https://www.econbiz.de/10009745032
Saved in:
3
Labour productivity measurement through classification and standardisation of products
Salehi, Mohammadreza
;
Shirouyehzad, Hadi
;
Dabestani, Reza
- In:
International journal of productivity and quality …
11
(
2013
)
1
,
pp. 57-72
Persistent link: https://www.econbiz.de/10009704269
Saved in:
4
A DEA approach for comparative analysis of service quality dimensions with a case study in hotel industry
Shirouyehzad, Hadi
;
Lotfi, Farhad Hosseinzadeh
;
Shahin, …
- In:
International journal of services and operations management
12
(
2012
)
3
,
pp. 289-308
Persistent link: https://www.econbiz.de/10009574594
Saved in:
5
Performance evaluation of hotels by data envelopment analysis based on customers' perception and gap analysis
Shirouyehzad, Hadi
;
Lotfi, Farhad Hosseinzadeh
;
Shahin, …
- In:
International journal of services and operations management
12
(
2012
)
4
,
pp. 447-467
Persistent link: https://www.econbiz.de/10009576346
Saved in:
6
Proposing a hybrid method based on DEA and ANP for ranking organizational units and prioritizing human capital management drivers
Tavakoli, Mohammad Mehdi
;
Shirouyehzad, Hadi
; …
- In:
Journal of modelling in management
11
(
2016
)
1
,
pp. 213-239
Persistent link: https://www.econbiz.de/10011479745
Saved in:
7
A comparative study of ordinary and fastidious customers' priorities in service quality dimensions
Dabestani, Reza
;
Shahin, Arash
;
Shirouyehzad, Hadi
; …
- In:
Total quality management & business excellence : an …
28
(
2017
)
3/4
,
pp. 331-350
Persistent link: https://www.econbiz.de/10011723613
Saved in:
8
Importance-performance analysis of service quality dimensions for the customer groups segmented by DEA : the case of four star hotels
Dabestani, Reza
;
Shahin, Arash
;
Saljoughian, Mohammad
; …
- In:
International journal of quality & reliability management
33
(
2016
)
2
,
pp. 160-177
Persistent link: https://www.econbiz.de/10011459948
Saved in:
9
Evaluating the efficiency of the commercial banks admired in Fortune 500 list : using data envelopment analysis
Saljoughian, Mohammad
;
Shirouyehzad, Hadi
;
Khajeh, Elaheh
; …
- In:
International journal of productivity and quality …
26
(
2019
)
1
,
pp. 58-73
Persistent link: https://www.econbiz.de/10012027747
Saved in:
10
Simulation process of Isfahan post office using Arena
Sharifi, Somaye
;
Sajadi, Sayed Mojtaba Sajadi
; …
- In:
International journal of services and operations management
17
(
2014
)
1
,
pp. 50-66
Persistent link: https://www.econbiz.de/10010389453
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