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Validation of a quality assessment tool for insurance services in business-to-business marketing

Pop, Nicolae Al.; Petrisoaia, Carmen - In: The international journal of management science and … (2013) 10, pp. 123-137

Considering their importance and place in the production of the GDP (Gross domestic product), services are regarded by academicians and practitioners as a key element in shaping the competitiveness of the national economy. Service quality drives the growth and progress of any company. Insurance...

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Customer satisfaction and its measurement in hospitality enterprises : a revisit and update

Pizam, Abraham; Shapoval, Valeriya; Ellis, Taylor - In: International journal of contemporary hospitality management 28 (2016) 1, pp. 2-35

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Measurement scales for technology-generated customer contact

Rudran, Raghunath; Kumar, J. Ajith - In: International journal of operations & production … 37 (2017) 5, pp. 534-556

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Fifteen years of research on customer loyalty formation : a meta-analytic structural equation model

So, Kevin Kam Fung; Yang, Yang; Li, Xiang - In: The Cornell hospitality quarterly 66 (2025) 2, pp. 253-272

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The broker model for peer-to-peer insurance : an analysis of its value

Clemente, Gian Paolo; Marano, Pierpaolo - In: The Geneva papers on risk and insurance - issues and … 45 (2020) 3, pp. 457-481

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Towards a classification of supply chain relationships : a routine based perspective

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Hedonic motivations in online consumption behaviour

Martínez-López, Francisco J.; Pla-García, Cintia; … - In: International journal of business environment : IJBE 8 (2016) 2, pp. 121-151

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Understanding, differentiating, and measuring opportunity recognition and opportunity exploitation

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Utilitarian motivations in online consumption : dimensional structure and scales

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Theoretical and empirical comparative evaluations on measures of map association

Lin, Yue; Wang, Jinfeng; Xu, Chengdong - In: Journal of geographical systems : geographical … 22 (2020) 3, pp. 361-390

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