Purpose: Arbitration—a binding private third-party adjudication—has been the primary legal way for resolution of consumer disputes. Consumers, however, rarely use arbitration to resolve their disputes while evidence suggests that their disputes remain unresolved. Contrary to the current...

Arbitration is changing American law and its justice system. Critics argue that arbitration leads to claim suppression. Proponents contend that it is cheaper and less formal. These claims, particularly claim suppression, have not been empirically tested. Whether and how arbitration impacts...

There is a growing amount of research integrating leadership and positive organizational behavior literatures in order to understand the processes through which leadership contributes to performance. One such mechanism through which leaders influence performance is psychological capital...

Preface -- Acknowledgments -- About the author -- Organizational behavior and leadership -- What is organizational behavior? -- Leadership : core concepts -- Understanding individuals in organizations -- Individual differences -- Attitudes and job satisfaction -- Perception -- Individual...

The literature on the bright side of leadership has established that leaders differentiate among their followers. This paper examines a negative leadership style, authoritarian leadership (AL) and, based on group value and engagement models, proposes that AL differentiation softens the negative...

Introduction: leading diversity in the 21st century : developing high-quality connections / Terri A. Scandura and Edwin Mourino -- Women and minorities -- Gender as a deep-level, communicated, and interactional construct : implications for leaders, subordinates, and intimmates / Frankie J....