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An empirical study into the influence of customer satisfaction on customer revenues
Terpstra, Maarten; Kuijlen, Ton; Sijtsma, Klaas - In: The service industries journal 32 (2012) 13, pp. 2129-2143
Persistent link: https://www.econbiz.de/10009620252
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Customer satisfaction : cost driver or value driver? ; empirical evidence from the financial services industry
Terpstra, Maarten; Verbeeten, Frank H. M. - In: European management journal 32 (2014) 3, pp. 499-508
Persistent link: https://www.econbiz.de/10010382589
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The live or digital interviewer : a comparison between CASI, CAPI and CATI with respect to differences in response behaviour
Bronner, Fred; Kuijlen, Ton - 2009
Persistent link: https://www.econbiz.de/10003794822
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The live or digital interviewer : a comparison between CASI, CAPI and CATI with respect to differences in response behaviour
Bronner, Fred; Kuijlen, Ton - In: International journal of market research : JMRS ; the … 49 (2007) 2, pp. 167-190
Persistent link: https://www.econbiz.de/10003436715
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Nonparametric item response theory for investigating dimensionality of marketing scales : a SERVQUAL application
Paas, Leonard J.; Sijtsma, Klaas - In: Marketing letters : a journal of research in marketing 19 (2008) 2, pp. 157-170
Persistent link: https://www.econbiz.de/10003703959