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E-service quality: an internal...
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11
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Barrutia, José M.
31
Echebarria, Carmen
22
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10
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5
Hartmann, Patrick
5
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Basterretxea, Imanol
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European journal of marketing : EJM
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ECONIS (ZBW)
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Salesperson empowerment in Spanish banks : a performance-driven view
Barrutia, José M.
;
Charterina, Jon
;
Gilsanz, Ainhize
- In:
Journal of financial services marketing : JFSM
14
(
2009/10
)
1
,
pp. 40-55
Persistent link: https://www.econbiz.de/10003903418
Saved in:
2
E-service quality : an internatial, multichannel and pure service perspective
Barrutia, José M.
;
Charterina, Jon
;
Gilsanz, Ainhize
- In:
The service industries journal
29
(
2009
)
11/12
,
pp. 1707-1721
Persistent link: https://www.econbiz.de/10003928663
Saved in:
3
Electronic service quality and value : do consumer knowledge-related resources matter?
Barrutia, José M.
;
Gilsanz, Ainhize
- In:
Journal of service research : JSR
16
(
2013
)
2
,
pp. 231-246
Persistent link: https://www.econbiz.de/10009774866
Saved in:
4
e-Service quality: overview and research agenda
Barrutia, José M.
;
Gilsanz, Ainhize
- In:
International journal of quality and service sciences
1
(
2009
)
1
,
pp. 29-50
Persistent link: https://www.econbiz.de/10003915088
Saved in:
5
Frugal innovation : meta-analysis of bibliographic relationships and identification of research trends for the period 2010-2021
Melnikova, Lidia
;
Gilsanz, Ainhize
- In:
IEEE transactions on engineering management : EM ; a …
71
(
2024
),
pp. 2153-2167
Persistent link: https://www.econbiz.de/10015405781
Saved in:
6
Business simulation games with and without supervision : an analysis based on the TAM model
Pando-Garcia, Julián
;
Periañez-Cañadillas, Iñaki
; …
- In:
Journal of business research : JBR
69
(
2016
)
5
,
pp. 1731-1736
Persistent link: https://www.econbiz.de/10011450979
Saved in:
7
Types of embedded ties in buyer-supplier relationships and their combined effects on innovation performance
Charterina, Jon
;
Basterretxea, Imanol
- In:
The journal of business & industrial marketing
31
(
2016
)
2
,
pp. 152-163
Persistent link: https://www.econbiz.de/10011486445
Saved in:
8
Collaborative relationships with customers : generation and protection of innovations
Charterina, Jon
;
Basterretxea, Imanol
;
Landeta, Jon
- In:
The journal of business & industrial marketing
32
(
2017
)
5
,
pp. 733-741
Persistent link: https://www.econbiz.de/10011694213
Saved in:
9
Automaker-supplier relationships and new product development in the truck industry : the case of Volvo do Brasil
Ponte, Jackson dal
;
Charterina, Jon
;
Basterretxea, Imanol
- In:
International journal of automotive technology and …
17
(
2017
)
1
,
pp. 96-116
Persistent link: https://www.econbiz.de/10011776594
Saved in:
10
The pool effect of dyad-based capabilities on seller firms' innovativeness
Charterina, Jon
;
Landeta, Jon
- In:
European journal of innovation management : EJIM
13
(
2010
)
2
,
pp. 172-196
Persistent link: https://www.econbiz.de/10003976947
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