Electronic service quality and value : do consumer knowledge-related resources matter?
Jose M. Barrutia and Ainhize Gilsanz
| Year of publication: |
2013
|
|---|---|
| Authors: | Barrutia, José M. ; Gilsanz, Ainhize |
| Published in: |
Journal of service research : JSR. - Thousand Oaks, CA : SAGE Publications, ISSN 1094-6705, ZDB-ID 1490069-5. - Vol. 16.2013, 2, p. 231-246
|
| Subject: | electronic service quality | consumer expertise | social expertise | innovativeness | service-dominant logic | value | Dienstleistungsqualität | Service quality | Service-Dominant Logic | Service-dominant logic | Konsumentenverhalten | Consumer behaviour | Electronic Commerce | E-commerce | Marketingtheorie | Marketing theory |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009774866