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Organizational helping behavio...
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Great leaders do everything : a moderated mediation model of transformational leadership, trust in leader, helping behaviour, and idiosyncratic deals
Kwok, Man Lung Jonathan
;
Kwong, Raymond
;
Wong, Macy
; …
- In:
Asian business & management
22
(
2023
)
2
,
pp. 549-569
Persistent link: https://www.econbiz.de/10014327732
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2
Service improvement in Hong Kong retail banking through satisfied and committed employees
Wong, Macy
;
Cheung, Ronnie
- In:
International journal of process management and …
4
(
2014
)
1
,
pp. 3-21
Persistent link: https://www.econbiz.de/10010390789
Saved in:
3
Feeling bad and doing good : the effect of customer mistreatment on service employee's daily display of helping behaviors
Yue, Yumeng
;
Wang, Karyn L.
;
Groth, Markus
- In:
Personnel psychology : a journal of applied research
70
(
2017
)
4
,
pp. 769-808
Persistent link: https://www.econbiz.de/10011781540
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4
Lagged effect of daily surface acting on subsequent day's fatigue
Zhang, Yucheng
;
Zhang, Long
;
Lei, Hui
;
Yue, Yumeng
; …
- In:
The service industries journal
36
(
2016
)
15/16
,
pp. 809-826
Persistent link: https://www.econbiz.de/10011672442
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5
A meta-analysis of the relationship between service teamwork mechanisms and customer service outcomes
Yue, Yumeng
;
Zettna, Nate
;
Cheng, Shuoxin
;
Nguyen, Helena
- In:
Journal of service management
34
(
2023
)
5
,
pp. 941-969
Persistent link: https://www.econbiz.de/10014456519
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6
When heroes and villains are victims : how different withdrawal strategies moderate the depleting effects of customer incivility on frontline employees
Yue, Yumeng
;
Nguyen, Helena
;
Groth, Markus
;
Johnson, Anya
; …
- In:
Journal of service research
24
(
2021
)
3
,
pp. 435-454
Persistent link: https://www.econbiz.de/10012592950
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7
Abusive supervision : a content analysis of theory and methodology
Zhang, Yucheng
;
Hou, Zhongwei
;
Zhou, Xingxing
;
Yue, Yumeng
- In:
Chinese management studies
16
(
2022
)
3
,
pp. 509-550
Persistent link: https://www.econbiz.de/10013347121
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8
It went downhill from there : the spillover effect from previous customer mistreatment on frontline employees' service delivery
Yue, Yumeng
;
Wang, Karyn L.
;
Groth, Markus
- In:
Journal of service research
25
(
2022
)
3
,
pp. 478-493
Persistent link: https://www.econbiz.de/10013395983
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9
Theory of self-cultivation based on Confucianism : a supplement to social exchange theory
Duan, Jinyun
;
Yao, Dilin
;
Xu, Yue
;
Yu, Linhan
- In:
Chinese management studies
16
(
2022
)
1
,
pp. 62-77
Persistent link: https://www.econbiz.de/10012886163
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10
Why do we prefer humans to artificial intelligence in telemarketing? : a mind perception explanation
Li, Sixian
;
Peluso, Alessandro M.
;
Duan, Jinyun
- In:
Journal of retailing and consumer services
70
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014235381
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