A meta-analysis of the relationship between service teamwork mechanisms and customer service outcomes
Yumeng Yue, Nate Zettna, Shuoxin Cheng and Helena Nguyen
| Year of publication: |
2023
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|---|---|
| Authors: | Yue, Yumeng ; Zettna, Nate ; Cheng, Shuoxin ; Nguyen, Helena |
| Published in: |
Journal of service management. - Bingley : Emerald, ISSN 1757-5826, ZDB-ID 2495133-X. - Vol. 34.2023, 5, p. 941-969
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| Subject: | Customer service outcomes | Meta-analysis | Teamwork | Meta-Analyse | Kundenservice | Customer service | Arbeitsgruppe | Team | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JOSM-08-2022-0253 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014456519