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Measuring perceived cleanliness in service environments : scale development and validation

Vos, Martijn C.; Galetzka, Mirjam; Mobach, Mark P.; … - In: International journal of hospitality management 83 (2019), pp. 11-18

Persistent link: https://www.econbiz.de/10012121900

Chapter 3 Railway Station and Interchange Design: A Station Design that Perfectly Fits the Quality Needs of Passengers

van Hagen, Mark - In: Sustainable railway engineering and operations, (pp. 19-40). 2022

Stations have two main functions. The primary function of a station is to connect different modes quickly and easily with each other, this is when passengers are moving from one place to another. The secondary function is to make sure that passengers can spend their (waiting) time at a station...

Persistent link: https://www.econbiz.de/10015391419

The impact of physical changes on customer behavior

Mobach, Mark P. - In: Management research review 36 (2013) 3, pp. 278-295

Persistent link: https://www.econbiz.de/10009729329

Human and spatial dimensions of retail density : revisiting the role of perceived control

Rompay, Thomas J. L. van; Galetzka, Mirjam; Pruyn, Ad; … - In: Psychology & marketing 25 (2008) 4, pp. 319-335

Persistent link: https://www.econbiz.de/10003735829

Measuring the experience of hospitality : scale development and validation

Pijls, Ruth; Groen, Brenda H.; Galetzka, Mirjam; Pruyn, Ad - In: International journal of hospitality management 67 (2017), pp. 125-133

Persistent link: https://www.econbiz.de/10011785179

New perspectives on customer relationships : how relational models influence customer experience and how they are activated

Pol, Harald; Galetzka, Mirjam; Pruyn, Ad - In: Journal of relationship marketing : innovations and … 19 (2020) 1, pp. 29-51

Persistent link: https://www.econbiz.de/10012181036

APOM-project: a study of pharmacy practice

Mobach, Mark P.; Werf, Jozef J. van der; Tromp, Dick - 1998

Persistent link: https://www.econbiz.de/10000978916

Fit and the system theory of control

Mobach, Mark P.; Rogier, J. J. H.; Leeuw, A. C. J. de - 1998

Persistent link: https://www.econbiz.de/10000991984

Facility design consequences of different employees' quality perceptions

Kok, Herman; Mobach, Mark P.; Omta, S. W. F. - In: The service industries journal 35 (2015) 3, pp. 152-178

Persistent link: https://www.econbiz.de/10011296299

Integratie luchtvaart - HSL

Hagen, Mark van - In: Tijdschrift vervoerswetenschap : kwartaalschrift van de … 30 (1994) 2, pp. 149-158

Persistent link: https://www.econbiz.de/10001165305

A service of the