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Ethnic stereotyping in service provision : when do stereotypes affect the performance expectations and evaluation of ethnic service providers?
Gill, Tripat
;
Kim, Hae Joo
;
Ranaweera, Chatura
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
3
,
pp. 520-546
Persistent link: https://www.econbiz.de/10011707257
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The influence of implicit attitudes on choice when consumers are confronted with conflicting attribute information
Dempsey, Melanie A.
;
Mitchell, Andrew A.
- In:
Journal of consumer research : JCR ; an …
37
(
2010/11
)
4
,
pp. 614-625
Persistent link: https://www.econbiz.de/10008747734
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