Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Academic Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~source:"econis"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
What matters to me! : user con...
Similar by person
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Gesundheitswesen
14
Health care system
14
Consumer behaviour
13
Konsumentenverhalten
13
Beziehungsmarketing
8
Gesundheitsversorgung
8
Health care
8
Relationship marketing
8
Großbritannien
6
USA
6
United Kingdom
6
United States
6
Dienstleistungsqualität
5
Service quality
5
Organisatorischer Wandel
4
Organizational change
4
Salespeople
4
Social Web
4
Social web
4
Verkaufspersonal
4
Customer satisfaction
3
Gesetzliche Krankenversicherung
3
Internet marketing
3
Kundenzufriedenheit
3
Marketing management
3
Marketingmanagement
3
Online-Marketing
3
Public health insurance
3
Sozialleistungsempfänger
3
Welfare recipients
3
Altenhilfe
2
Arbeitsverhalten
2
Cluster analysis
2
Clusteranalyse
2
Dispute settlement
2
Einzelhandel
2
Elderly care
2
Emotion
2
Employee retention
2
Führungsstil
2
more ...
less ...
Online availability
All
Undetermined
14
Free
2
Type of publication
All
Article
32
Book / Working Paper
11
Type of publication (narrower categories)
All
Article in journal
28
Aufsatz in Zeitschrift
28
Aufsatz im Buch
6
Book section
6
Collection of articles of several authors
3
Sammelwerk
3
Conference paper
1
Konferenzbeitrag
1
Konferenzschrift
1
Mehrbändiges Werk
1
Multi-volume publication
1
more ...
less ...
Language
All
English
43
Author
All
Daunt, Kate L.
23
Kitchener, Martin
21
Harris, Lloyd C.
10
Currie, Graeme
5
Greer, Dominique A.
4
Harrington, Charlene
4
Cooper, Simon
3
McDermott, Aoife
3
Beynon, Malcolm
2
Beynon, Malcolm J.
2
Boukis, Achilleas
2
Carrillo, Helen
2
Cocker, Hayley
2
Exworthy, Mark
2
Koritos, Christos
2
Mardon, Rebecca
2
Ng, Terence
2
Papastathopoulos, Avraam
2
Baeshen, Mashhour H.
1
Brewer, John D.
1
Delbridge, Rick
1
Dickinson, Helen
1
Dineva, Denitsa
1
Dootson, Paula
1
Fisk, Raymond P.
1
Grove, Stephen J.
1
Hardyman, Wendy
1
Herepath, Andrea
1
Keeffe, Dominique A.
1
Koenig-Lewis, Nicole
1
Letheren, Kate
1
Lindgreen, Adam
1
Meynhardt, Timo
1
Miller, Nancy
1
Moore, Mark
1
Morgan, Peter
1
O'Neill, Ciarán J.
1
Quinn, Kevin
1
Rogers, Andrew
1
Thomas, Richard
1
more ...
less ...
Institution
All
International Organisational Behaviour in Healthcare Conference <10., 2016, Cardiff>
1
Published in...
All
Journal of marketing management : MM
5
Organizing and managing public services
5
The journal of services marketing
4
European journal of marketing : EJM
2
Inquiry : a journal of health care organization, provision and financing
2
Journal of health organization and management
2
Academy of Management learning & education : AMLE
1
Boukis, A., Koritos, C., Daunt, K. L., & Papastathopoulos, A. (2020). Effects of customer incivility on frontline employees and the moderating role of supervisor leadership style. Tourism Management
1
Business applications and computational intelligence
1
European journal of marketing
1
Handbook of research on intelligent techniques and modeling applications in marketing analytics
1
Health affairs : at the intersection of health, health care, and policy
1
Health care financing review
1
Journal of Health Organization and Management
1
Journal of aging & social policy
1
Journal of business research : JBR
1
Journal of consumer research : JCR ; an interdisciplinary journal
1
Journal of marketing management : JMM ; journal of the Academy of Marketing
1
Journal of retailing
1
Journal of retailing and consumer services
1
Organization studies : an international multidisciplinary journal devoted to the study of organizations, organizing, and the organized in and between societies
1
Organizational Behaviour in Health Care
1
Organizational Behaviour in Healthcare
1
Organizing and reorganizing : power and change in health care organizations
1
Public management review
1
Quantitative modelling in marketing and management
1
Springer eBook Collection / Business and Management
1
SpringerLink / Bücher
1
The Oxford handbook of health care management
1
The marketing book
1
Tourism management : research, policies, practice
1
more ...
less ...
Source
All
ECONIS (ZBW)
OLC EcoSci
16
Other ZBW resources
11
RePEc
7
BASE
3
USB Cologne (EcoSocSci)
2
Showing
1
-
10
of
43
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Value co-creation through patient engagement in health care : a micro-level approach and research agenda
Hardyman, Wendy
;
Daunt, Kate L.
;
Kitchener, Martin
- In:
Public management review
17
(
2015
)
1
,
pp. 90-107
Persistent link: https://www.econbiz.de/10010504073
Saved in:
2
How social media influencers impact consumer collectives : an embeddedness perspective
Mardon, Rebecca
;
Cocker, Hayley
;
Daunt, Kate L.
- In:
Journal of consumer research : JCR ; an …
50
(
2023
)
3
,
pp. 617-644
Persistent link: https://www.econbiz.de/10014391416
Saved in:
3
When parasocial relationships turn sour : social media influencers, eroded and exploitative intimacies, and anti-fan communities
Mardon, Rebecca
;
Cocker, Hayley
;
Daunt, Kate L.
- In:
Journal of marketing management : JMM ; journal of the …
39
(
2023
)
11/12
,
pp. 1132-1162
Persistent link: https://www.econbiz.de/10014427129
Saved in:
4
Dysfunctional customer behavior severity : an empirical examination
Daunt, Kate L.
;
Harris, Lloyd C.
- In:
Journal of retailing
85
(
2009
)
3
,
pp. 321-335
Persistent link: https://www.econbiz.de/10003892365
Saved in:
5
Exploring the forms of dysfunctional customer behaviour : a study of differences in servicescape and customer disaffection with service
Daunt, Kate L.
;
Harris, Lloyd C.
- In:
Journal of marketing management : MM
28
(
2012
)
1/2
,
pp. 129-153
Persistent link: https://www.econbiz.de/10009488952
Saved in:
6
Deviant customer behaviour : a study of techniques of neutralisation
Harris, Lloyd C.
;
Daunt, Kate L.
- In:
Journal of marketing management : MM
27
(
2011
)
7/8
,
pp. 834-853
Persistent link: https://www.econbiz.de/10009310362
Saved in:
7
Managing customer misbehavior : challenges and strategies
Harris, Lloyd C.
;
Daunt, Kate L.
- In:
The journal of services marketing
27
(
2013
)
4
,
pp. 281-293
Persistent link: https://www.econbiz.de/10009788853
Saved in:
8
Cluster analysis : an example analysis on personality and dysfunctional customer behaviour
Beynon, Malcolm J.
;
Daunt, Kate L.
- In:
Quantitative modelling in marketing and management
,
(pp. 359-378)
.
2013
Persistent link: https://www.econbiz.de/10009681194
Saved in:
9
Linking employee and customer misbehaviour : the moderating role of past misdemeanours
Daunt, Kate L.
;
Harris, Lloyd C.
- In:
Journal of marketing management : MM
30
(
2014
)
3/4
,
pp. 221-244
Persistent link: https://www.econbiz.de/10010345687
Saved in:
10
Customers behaving badly : a state of the art review, research agenda and implications for practitioners
Fisk, Raymond P.
;
Grove, Stephen J.
;
Harris, Lloyd C.
; …
- In:
The journal of services marketing
24
(
2010
)
6
,
pp. 417-429
Persistent link: https://www.econbiz.de/10008749371
Saved in:
1
2
3
4
5
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
