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Mitigating immediate and lagged effects of customer mistreatment on service failure and sabotage : critical roles of service recovery behaviors
Wang, I-An; Chen, Pei-Chi; Chi, Nai-Wen - In: Journal of business research : JBR 154 (2023), pp. 1-17
Persistent link: https://www.econbiz.de/10013468630
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Relationship matters : how relational factos moderate the effects of emotional labor on long-term customer outcomes
Chi, Nai-Wen; Chen, Pei-Chi - In: Journal of business research : JBR 95 (2019), pp. 277-291
Persistent link: https://www.econbiz.de/10011979954
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Exploring the boundary conditions and the mechanisms linking coworker negative emotional expressions to employee prohibitive voice and interpersonal deviance
Achyldurdyyeva, Mayya; Chi, Nai-Wen; Chen, Pei-Chi - In: Human performance 34 (2021) 5, pp. 368-384
Persistent link: https://www.econbiz.de/10012653624
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Service-oriented human resource practices and customer outcomes : the service-profit chain perspective
Chen, Pei-Chi; Chi, Nai-Wen - In: Personnel review 51 (2022) 4, pp. 1427-1448
Persistent link: https://www.econbiz.de/10013350893
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How do physical and social servicescapes shape the effects of positive affective displays on customer purchase outcomes?
Chen, Pei-Chi - In: The journal of services marketing 38 (2024) 5, pp. 601-618
Persistent link: https://www.econbiz.de/10015110403
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The effects of brand revitalisation and retro branding on brand and purchase outcomes : the moderating roles of consumer nostalgia proneness and self-construal
Chen, Pei-Chi - In: Journal of marketing management : JMM ; journal of the … 38 (2022) 7/8, pp. 771-799
Persistent link: https://www.econbiz.de/10013206760
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The coordination processes and dynamics within the inter-organizational context of contract-based outsourced engineering projects
Chen, Chung-yang; Chen, Pei-chi; Lu, Yeh-er - In: Journal of engineering and technology management : JET-M 30 (2013) 2, pp. 113-135
Persistent link: https://www.econbiz.de/10009743336
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Teaching quality in higher education : an introductory review on a process-oriented teaching-quality model
Chen, Chung-yang; Chen, Pei-chi; Chen, Pei-ying - In: Total quality management & business excellence 25 (2014) 1, pp. 36-56
Persistent link: https://www.econbiz.de/10010234661
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Cause-related marketing ads in the eye tracker : it depends on how you present, who sees the ad, and what you promote
Chang, Chun-Tuan; Chen, Pei-Chi - In: International journal of advertising : the quarterly … 36 (2017) 2, pp. 336-355
Persistent link: https://www.econbiz.de/10011689868
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What sells better in green communications : fear or hope? : it depends on whether the issue is global or local
Lee, Yu-Kang; Chang, Chun-Tuan; Chen, Pei-Chi - In: Journal of advertising research 57 (2017) 4, pp. 379-396
Persistent link: https://www.econbiz.de/10011884937