Relationship matters : how relational factos moderate the effects of emotional labor on long-term customer outcomes
Nai-Wen Chi, Pei-Chi Chen
| Year of publication: |
February 2019
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|---|---|
| Authors: | Chi, Nai-Wen ; Chen, Pei-Chi |
| Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 95.2019, p. 277-291
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| Subject: | Emotional labor | Service sweethearting | Relationship strength | Consumer satisfaction | Consumer purchase | Konsumentenverhalten | Consumer behaviour | Emotion | Beziehungsmarketing | Relationship marketing | Kundenzufriedenheit | Customer satisfaction | Arbeitszufriedenheit | Job satisfaction | Soziale Beziehungen | Social relations | Dienstleistungsqualität | Service quality | Lieferantenmanagement | Supplier relationship management | Kundenservice | Customer service |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jbusres.2018.08.019 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011979954