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Service recovery in unaffected consumers : evidence of a recovery paradox
Wardley, Marcus
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 121-132
Persistent link: https://www.econbiz.de/10012884467
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Too scared to shop : the role of apatephobia, trust, risk, and suspicion in market exchanges
Wardley, Marcus
- In:
Journal of customer behaviour
20
(
2021
)
1/2
,
pp. 51-66
Persistent link: https://www.econbiz.de/10014424074
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Skills make you happy : why high (vs. low) skill activities make consumers happier, yet they don't choose them
Alberhasky, Max
;
Raghunathan, Raj
- In:
Psychology & marketing
40
(
2023
)
10
,
pp. 2088-2102
Persistent link: https://www.econbiz.de/10014338471
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Promotion of transaction-based cause-related marketing : how should the source and the impact of the partnership be presented
Stewart, Kristin
;
Dalakas, Vassilis
;
Wardley, Marcus
- In:
Services marketing quarterly
43
(
2022
)
4
,
pp. 466-484
Persistent link: https://www.econbiz.de/10013416991
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