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1
Artificial intelligence in hospitality and tourism : insights from industry practices, research literature, and expert opinions
Kim, Hyunsu
;
So, Kevin Kam Fung
;
Shin, Seunghun
;
Li, Jing
- In:
Journal of hospitality & tourism research : JHTR ; the …
49
(
2025
)
2
,
pp. 366-385
Persistent link: https://www.econbiz.de/10015193312
Saved in:
2
Cross-validating the measurement scale for consumers' experience with hospitality and tourism technology : a multi-sector approach
Shin, Hyejo Hailey
;
So, Kevin Kam Fung
;
Jeong, Miyoung
- In:
International journal of contemporary hospitality management
36
(
2024
)
12
,
pp. 4215-4236
Persistent link: https://www.econbiz.de/10015145523
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3
Service robots : applying social exchange theory to better understand human-robot interactions
Kim, Hyunsu
;
So, Kevin Kam Fung
;
Wirtz, Jochen
- In:
Tourism management : research, policies, practice
92
(
2022
),
pp. 1-15
Persistent link: https://www.econbiz.de/10013326674
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4
Extending the tourism experience : the role of customer engagement
So, Kevin Kam Fung
;
King, Ceridwyn
;
Sparks, Beverley
- In:
Customer engagement : contemporary issues and challenges
,
(pp. 236-253)
.
2016
Persistent link: https://www.econbiz.de/10011430766
Saved in:
5
Responding to negative online reviews : the effects of hotel responses on customer inferences of trust and concern
Sparks, Beverley
;
So, Kevin Kam Fung
;
Bradley, Graham L.
- In:
Tourism management : research, policies, practice
53
(
2016
),
pp. 74-85
Persistent link: https://www.econbiz.de/10011440024
Saved in:
6
Increasing experiential value and relationship quality : an investigation of pop-up dining experiences
Taylor, Scott
;
DiPietro, Robin B.
;
So, Kevin Kam Fung
- In:
International journal of hospitality management
74
(
2018
),
pp. 45-56
Persistent link: https://www.econbiz.de/10011924599
Saved in:
7
Brand management in the era of social media : social visibility of consumption and customer brand identification
So, Kevin Kam Fung
;
Wu, Luorong
;
Xiong, Lina
;
King, Ceridwyn
- In:
Journal of travel research : a quarterly publication of …
57
(
2018
)
6
,
pp. 727-742
Persistent link: https://www.econbiz.de/10011927123
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8
Technology readiness and customer satisfaction with travel technologies : a cross-country investigation
Wang, Ying
;
So, Kevin Kam Fung
;
Sparks, Beverley
- In:
Journal of travel research : a quarterly publication of …
56
(
2017
)
5
,
pp. 563-577
Persistent link: https://www.econbiz.de/10011687294
Saved in:
9
What technology-enabled services do air travelers value? : investigating the role of technology readiness
Wang, Ying
;
So, Kevin Kam Fung
;
Sparks, Beverley
- In:
Journal of hospitality & tourism research : JHTR ; the …
41
(
2017
)
7
,
pp. 771-796
Persistent link: https://www.econbiz.de/10011746974
Saved in:
10
Inside the sharing economy : understanding consumer motivations behind the adoption of mobile applications
Zhu, Ge
;
So, Kevin Kam Fung
;
Hudson, Simon
- In:
International journal of contemporary hospitality management
29
(
2017
)
9
,
pp. 2218-2239
Persistent link: https://www.econbiz.de/10011761796
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