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Will artificial intelligence replace human customer service? : the impact of communication quality and privacy risks on adoption intention

Song, Mengmeng; Xing, Xinyu; Duan, Yucong; Cohen, Jason F. - In: Journal of retailing and consumer services 66 (2022), pp. 1-17

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Optimizing service encounters through mascot-like robot with a politeness strategy

Zhang, Huixian; Song, Mengmeng - In: Journal of retailing and consumer services 79 (2024), pp. 1-15

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Can AI fully replace human designers? : matching effects between declared creator types and advertising appeals on tourists' visit intentions

Song, Mengmeng; Chen, Hongyu; Wang, Yuchen; Duan, Yucong - In: Journal of destination marketing & management : JDMM 32 (2024), pp. 1-12

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How about non-human tour guides? : the influence of AI tour guides' dress and conversation style on the intention of consumers to continue using them

Wang, Yuchen; Song, Mengmeng; Guo, Rui; Duan, Yucong - In: Journal of travel and tourism marketing 40 (2023) 9, pp. 849-862

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What are the obstacles in the way to "avoid landmines"? : influence of electronic word-of-mouth dispersion on order decision from the self-construal perspective

Song, Mengmeng; Law, Rob; Duan, Yucong - In: International journal of hospitality management 107 (2022), pp. 1-11

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The low-carbon vehicle routing problem with dynamic speed on steep roads

Xiao, Jianhua; Liu, Xiaoyang; Zhang, Huixian; Cao, Zhiguang - In: Computers & operations research : an international journal 169 (2024), pp. 1-16

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Local optimality conditions for a family of hidden convex optimization

Song, Mengmeng; Xia, Yong; Liu, Hongying - In: INFORMS journal on optimization 5 (2023) 4, pp. 340-355

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Are top influencers always good? : study on how travel influencers' follower size affects consumers' engagement intention

Guo, Rui; Song, Mengmeng; Wang, Yuchen - In: Journal of travel and tourism marketing 41 (2024) 8, pp. 1038-1053

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Techno-invasion and job satisfaction in China : the roles of boundary preference for segmentation and marital status

Wu, Jinnan; Guo, Shanshan; Zhang, Wenpei; Shin, Donghee; … - In: Human systems management : HSM 41 (2022) 6, pp. 655-670

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Towards a problem-value-constraint framework for maximising business value through minimising under design and over design

Duan, Yucong; Fu, Guohua; Sun, Xiaobing; Tang, Mingdong; … - In: International journal of services technology and management 22 (2016) 1/2, pp. 120-141

Persistent link: https://www.econbiz.de/10011645324