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Efficient service production:...
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Business process management
6
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6
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Tinnilä, Markku
26
Kallio, Jukka
5
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Managing business in a multi-channel world : success factors for e-business
5
Working papers / W / Helsinki School of Economics and Business Administration
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Business process management journal
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International journal of services and operations management
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International journal of automotive technology and management : IJATM
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ECONIS (ZBW)
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10
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1
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1
Strategic perspective to business process redesign
Tinnilä, Markku
-
1995
Persistent link: https://www.econbiz.de/10000907554
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2
Business process redesign : concepts and perspectives
Tinnilä, Markku
-
1994
Persistent link: https://www.econbiz.de/10000892689
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3
Division of service and business processes
Tinnilä, Markku
-
1997
Persistent link: https://www.econbiz.de/10000643496
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4
A review of service frameworks analyzing strategic repositioning : the case of bank services
Tinnilä, Markku
- In:
International journal of information systems in the …
3
(
2011
)
1
,
pp. 21-38
Persistent link: https://www.econbiz.de/10009127248
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5
A classification of service facilities, servicescapes and service factories
Tinnilä, Markku
- In:
International journal of services and operations management
11
(
2012
)
3
,
pp. 267-291
Persistent link: https://www.econbiz.de/10009512839
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6
Efficient service production : service factories in banking
Tinnilä, Markku
- In:
Business process management journal
19
(
2013
)
4
,
pp. 648-661
Persistent link: https://www.econbiz.de/10009780011
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7
Efficient change strategies : matching drivers and tracers in change projects
Kallio, Jukka
;
Saarinen, Timo
;
Tinnilä, Markku
-
2001
Persistent link: https://www.econbiz.de/10001584131
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8
A model for strategic repositioning of service processes
Tinnilä, Markku
;
Vepsäläinen, Ari P. J.
-
1994
Persistent link: https://www.econbiz.de/10000893451
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9
Managing business in a multi-channel world : success factors for e-business
Saarinen, Timo
(
contributor
);
Tinnilä, Markku
(
contributor
)
-
2006
Persistent link: https://www.econbiz.de/10002604583
Saved in:
10
Towards e-banking : the evolution of business models in financial services
Bask, Anu
;
Merisalo-Rantanen, Hilkka
;
Tinnilä, Markku
; …
- In:
International journal of electronic finance : IJEF
5
(
2011
)
4
,
pp. 333-356
Persistent link: https://www.econbiz.de/10009380199
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