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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Examining the relationships among service features, customer loyalty and switching barriers in the Greek banking sector
Koutsothanassi, Eleni
;
Bouranta, Nancy
;
Psomas, Evangelos
- In:
International journal of quality and service sciences
9
(
2017
)
3/4
,
pp. 425-440
Persistent link: https://www.econbiz.de/10011772150
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2
A comparative analysis of competitive priorities and business performance between manufacturing and service firms
Bouranta, Nancy
;
Psomas, Evangelos
- In:
The international journal of productivity and …
66
(
2017
)
7
,
pp. 914-931
Persistent link: https://www.econbiz.de/10011783450
Saved in:
3
Effects of total quality management in local authorities
Psomas, Evangelos
;
Vouzas, Fotis
;
Bouranta, Nancy
; …
- In:
International journal of quality and service sciences
9
(
2017
)
1
,
pp. 41-66
Persistent link: https://www.econbiz.de/10011650509
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4
The influence of leadership on strategic flexibility and business performance : the mediating role of talent management
Kafetzopoulos, Dimitrios
;
Psomas, Evangelos
;
Bouranta, Nancy
- In:
Management decision
60
(
2022
)
9
,
pp. 2532-2551
Persistent link: https://www.econbiz.de/10013350509
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5
The role of organisational culture in total quality management adoption and cost of quality
Dimitrantzou, Christina
;
Psomas, Evangelos
;
Bouranta, Nancy
- In:
Total quality management & business excellence
33
(
2022
)
15
,
pp. 1718-1736
Persistent link: https://www.econbiz.de/10013482812
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6
The underlying factorial structure and significance of the Six Sigma difficulties and critical success factors : the Greek case
Psomas, Evangelos
- In:
The TQM journal : the international review of …
28
(
2016
)
4
,
pp. 530-546
Persistent link: https://www.econbiz.de/10011584515
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7
Country-related future research agenda of Lean Manufacturing : a systematic literature review
Psomas, Evangelos
- In:
Benchmarking : an international journal
29
(
2022
)
4
,
pp. 1185-1213
Persistent link: https://www.econbiz.de/10013370774
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8
On the relationship between emotional intelligence and entrepreneurial attitudes and intentions
Zampetakis, Leonidas A.
;
Kafetsios, Konstantinos
; …
- In:
International journal of entrepreneurial behaviour & …
15
(
2009
)
6
,
pp. 595-618
Persistent link: https://www.econbiz.de/10003930345
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9
The link between organizational learning culture and customer satisfaction : confirming relationship and exploring moderating effect
Pantouvakis, Angelos
;
Bouranta, Nancy
- In:
The learning organization : TLO ; the international …
20
(
2013
)
1
,
pp. 48-64
Persistent link: https://www.econbiz.de/10010203330
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10
The interrelationship between service features, job satisfaction and customer satisfaction : evidence from the transport sector
Panttouvakis, Angelos
;
Bouranta, Nancy
- In:
The TQM journal : the international review of …
25
(
2013
)
2
,
pp. 186-201
Persistent link: https://www.econbiz.de/10009723914
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