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Service experience co-creation : conceptualization, implications, and future research directions

Jaakkola, Elina; Helkkula, Anu; Aarikka-Stenroos, Leena - In: Journal of service management 26 (2015) 2, pp. 182-205

Persistent link: https://www.econbiz.de/10011401238

Co-creating service experience

Jaakkola, Elina - 2015

The objective of this eBook is to bring service experience co-creation into the spotlight and to present state-of-the-art research that advances our understanding of this phenomenon and provides future directions for researchers and practitioners. As a whole, this eBook serves as an opening to...

Persistent link: https://www.econbiz.de/10012679136

Actor experience : bridging individual and collective-level theorizing

Becker, Larissa; Karpen, Ingo Oswald; Kleinaltenkamp, … - In: Journal of business research : JBR 158 (2023), pp. 1-13

Persistent link: https://www.econbiz.de/10014280354

Value co-creation in knowledge intensive business services : a dyadic perspective on the joint problem solving process

Aarikka-Stenroos, Leena; Jaakkola, Elina - In: Industrial marketing management : the international … 41 (2012) 1, pp. 15-26

Persistent link: https://www.econbiz.de/10009513229

How to manage innovation processes in extensive networks : a longitudinal study

Aarikka-Stenroos, Leena; Jaakkola, Elina; Harrison, Debbie - In: Industrial marketing management : the international … 67 (2017), pp. 88-105

Persistent link: https://www.econbiz.de/10011822031

Customer referencing as business actor engagement behavior : creating value in and beyond triadic settings

Jaakkola, Elina; Aarikka-Stenroos, Leena - In: Industrial marketing management : the international … 80 (2019), pp. 27-42

Persistent link: https://www.econbiz.de/10012064323

Characterising the concept of service experience

Helkkula, Anu - In: Journal of service management 22 (2011) 3, pp. 367-389

Persistent link: https://www.econbiz.de/10009239536

Who is the individual and collective actor in service experience?

Helkkula, Anu - In: Handbook of service experience, (pp. 54-65). 2025

Persistent link: https://www.econbiz.de/10015423901

Unraveling the practices of "productization" in professional service firms

Jaakkola, Elina - In: Scandinavian journal of management 27 (2011) 2, pp. 221-230

Persistent link: https://www.econbiz.de/10009160367

Purchase decision-making within professional consumer services : organizational or consumer buying behaviour?

Jaakkola, Elina - In: Marketing theory 7 (2007) 1, pp. 93-108

Persistent link: https://www.econbiz.de/10003433168

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