Service quality, and the service-oriented practices that create that quality, have been shown to yield competitive advantage to firms in developed and mature markets. The role that service-driven practices play in transitional economies, however, has not been tested. In this study, the SERVOR...

Abstract The pilot research is often intended to gather preliminary information and is usually based on a small set of observations to help decide how to conduct a more extensive study. The present pilot study is intended to provide preliminary results regarding various aspects of mobile...

This article presents the findings of a survey conducted in Slovenia, encom- passing a random sample of 275 enterprises, to analyze the factors influ - encing the transition to an agile approach, the AI-supported organizational culture, AI-enabled workload reduction, and AI-enabled performance...

The development of Internet technology (IT) at the end of the 20th century and its integration into the business sector has led to the emergence of digital labour platforms that provoke a reorganization of work arrangements by matching the demand and supply of goods and services, known as the...

The paper's main aim is to analyze five constructs of organizational culture, AI-supported leadership, AI-supported appropriate training of employees, teams' effective performance, and employee engagement, and their relationship through the prism of artificial intelligence on a sample of large...

In light of globalization and modern business, companies are typically exposed to challenges caused by unpredictable and complex competitive environments. The business environment, with global trends and stringent competition in the world market, now faces significant changes that companies...