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Roos, Inger
14
Edvardsson, Bo
8
Gustafsson, Anders
6
Friman, Margareta
3
Johnson, Michael D.
1
Laine, Teemu
1
Liljander, Veronica
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International journal of service industry management : IJSIM
6
Managing service quality : MSQ ; an international journal
4
Journal of marketing
1
Journal of service management
1
Journal of service research : JSR
1
The journal of services marketing
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OLC EcoSci
ECONIS (ZBW)
9
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2
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1
The Effects of Customer Satisfaction, Relationship Commitment Dimensions, and Triggers on Customer Retention
Gustafsson, Anders
;
Johnson, Michael D.
;
Roos, Inger
- In:
Journal of marketing
69
(
2005
)
4
,
pp. 210-218
Persistent link: https://www.econbiz.de/10005920852
Saved in:
2
Applying SPAT for understanding B-to-B supplier switching processes
Selos, Erno
;
Laine, Teemu
;
Roos, Inger
;
Suomala, Petri
; …
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
4
,
pp. 321-340
Persistent link: https://www.econbiz.de/10010138728
Saved in:
3
Emotional experiences in customer relationships - a telecommunication study
Roos, Inger
;
Friman, Margareta
- In:
International journal of service industry management : IJSIM
19
(
2008
)
3
,
pp. 281-301
Persistent link: https://www.econbiz.de/10008071432
Saved in:
4
Emotional experiences in customer relationships - a telecommunication study
Roos, Inger
;
Friman, Margareta
- In:
International journal of service industry management : IJSIM
19
(
2008
)
3-4
,
pp. 281-301
Persistent link: https://www.econbiz.de/10008100334
Saved in:
5
Customer-support service in the relationship perspective
Roos, Inger
;
Edvardsson, Bo
- In:
Managing service quality : MSQ ; an international journal
18
(
2008
)
1
,
pp. 87
Persistent link: https://www.econbiz.de/10007978980
Saved in:
6
Customer-relationship levels - from spurious to true relationships
Liljander, Veronica
;
Roos, Inger
- In:
The journal of services marketing
16
(
2002
)
7
,
pp. 593-614
Persistent link: https://www.econbiz.de/10007107157
Saved in:
7
Number 3 - Critical incident techniques: Towards a framework for analysing the criticality of critical incidents
Edvardsson, Bo
;
Roos, Inger
- In:
International journal of service industry management : IJSIM
12
(
2001
)
3-4
,
pp. 251-268
Persistent link: https://www.econbiz.de/10007112559
Saved in:
8
Defining relationship quality for customer-driven business development: A housing-mortgage company case
Roos, Inger
;
Gustafsson, Anders
;
Edvardsson, Bo
- In:
International journal of service industry management : IJSIM
17
(
2006
)
2
,
pp. 207
Persistent link: https://www.econbiz.de/10007095016
Saved in:
9
The role of customer clubs in recent telecom relationships
Roos, Inger
;
Gustafsson, Anders
;
Edvardsson, Bo
- In:
International journal of service industry management : IJSIM
16
(
2005
)
5
,
pp. 436-454
Persistent link: https://www.econbiz.de/10007097168
Saved in:
10
Service portraits in service research: a critical review
Edvardsson, Bo
;
Gustafsson, Anders
;
Roos, Inger
- In:
International journal of service industry management : IJSIM
16
(
2005
)
1
,
pp. 107
Persistent link: https://www.econbiz.de/10007099094
Saved in:
1
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