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94
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English
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Mattila, Anna S.
57
Wirtz, Jochen
51
Heracleous, Loizos
8
Hanks, Lydia
4
Andreu, Luisa
3
Chew, Patricia
3
Choi, Sunmee
3
Johnston, Robert
3
Kum, Doreen
3
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3
Williams, Jerome D.
3
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2
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2
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2
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2
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1
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1
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1
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1
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1
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1
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1
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1
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International journal of service industry management : IJSIM
18
The journal of services marketing
17
International journal of hospitality management
6
Managing service quality : MSQ ; an international journal
6
Asia Pacific journal of management : APJM ; a publication of the Faculty of Business Administration, National University of Singapore
5
Journal of service management
5
Journal of the Academy of Marketing Science
5
Journal of business research : JBR
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
Business strategy review
2
Harvard-Business-Manager : das Wissen der Besten
2
International journal of contemporary hospitality management
2
Journal of Asian business
2
Journal of retailing
2
Journal of service research : JSR
2
Tourism management : research, policies, practice
2
European journal of operational research : EJOR
1
Harvard business review : HBR
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of internet marketing and advertising : IJIMA
1
International journal of retail & distribution management
1
Journal of global marketing
1
Journal of international consumer marketing
1
Journal of marketing theory and practice
1
Journal of travel and tourism marketing
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Psychology & marketing
1
The real estate finance journal
1
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OLC EcoSci
ECONIS (ZBW)
291
Other ZBW resources
72
RePEc
11
BASE
8
USB Cologne (EcoSocSci)
4
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1
Congruency of scent and music as a driver of in-store evaluations and behavior
Mattila, Anna S.
;
Wirtz, Jochen
- In:
Journal of retailing
77
(
2001
)
2
,
pp. 273
Persistent link: https://www.econbiz.de/10006620271
Saved in:
2
Organizational learning from customer feedback received by service employees: A social capital perspective
Wirtz, Jochen
;
Tambyah, Siok Kuan
;
Mattila, Anna S.
- In:
Journal of service management
21
(
2010
)
3
,
pp. 363-388
Persistent link: https://www.econbiz.de/10008426062
Saved in:
3
The role of store environmental stimulation and social factors on impulse purchasing
Mattila, Anna S.
;
Wirtz, Jochen
- In:
The journal of services marketing
22
(
2008
)
7
,
pp. 562-567
Persistent link: https://www.econbiz.de/10008112759
Saved in:
4
The effects of consumer expertise on evoked set size and service loyalty
Wirtz, Jochen
;
Mattila, Anna S.
- In:
The journal of services marketing
17
(
2003
)
6-7
,
pp. 649-665
Persistent link: https://www.econbiz.de/10007103664
Saved in:
5
The impact of knowledge types on the consumer search process: An investigation in the context of credence services
Mattila, Anna S.
;
Wirtz, Jochen
- In:
International journal of service industry management : IJSIM
13
(
2002
)
3-4
,
pp. 214-230
Persistent link: https://www.econbiz.de/10007107101
Saved in:
6
The impact of knowledge types on the consumer search process: An investigation in the context of credence services
Mattila, Anna S.
;
Wirtz, Jochen
- In:
International journal of service industry management : IJSIM
13
(
2002
)
3-4
,
pp. 214-230
Persistent link: https://www.econbiz.de/10007108257
Saved in:
7
The impact of knowledge types on the consumer search process: An investigation in the context of credence services
Mattila, Anna S.
;
Wirtz, Jochen
- In:
International journal of service industry management : IJSIM
13
(
2002
)
3
,
pp. 214-230
Persistent link: https://www.econbiz.de/10007109142
Saved in:
8
Number 4 - The impact of expected variance in performance on the satisfaction process
Wirtz, Jochen
;
Mattila, Anna S.
- In:
International journal of service industry management : IJSIM
12
(
2001
)
3-4
,
pp. 342-358
Persistent link: https://www.econbiz.de/10007112553
Saved in:
9
Arousal expectations and service evaluations
Mattila, Anna S.
;
Wirtz, Jochen
- In:
International journal of service industry management : IJSIM
17
(
2006
)
3
,
pp. 229-244
Persistent link: https://www.econbiz.de/10007265518
Saved in:
10
Arousal expectations and service evaluations
Mattila, Anna S.
;
Wirtz, Jochen
- In:
International journal of service industry management : IJSIM
17
(
2006
)
3-4
,
pp. 229-244
Persistent link: https://www.econbiz.de/10007287815
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