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International journal of services, economics and management
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Formal and relational incentives in BPO relationship management
Shuangyan, Li
;
Difang, Wan
;
Yarong, Shi
- In:
International journal of services, economics and management
1
(
2007/09
)
3
,
pp. 301-313
Persistent link: https://www.econbiz.de/10009888523
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