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Sparks, Beverley
18
Sparks, Beverley A.
7
Butcher, Ken
6
Browning, Victoria
5
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4
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3
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2
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Tourism management : research, policies, practice
7
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
3
International journal of hospitality management
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Marketing intelligence & planning
2
Psychology & marketing
2
The international journal of human resource management
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The journal of services marketing
2
International journal of contemporary hospitality management
1
International journal of service industry management : IJSIM
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OLC EcoSci
ECONIS (ZBW)
54
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The impact of online reviews on hotel booking intentions and perception of trust
Sparks, Beverley A.
;
Browning, Victoria
- In:
Tourism management : research, policies, practice
32
(
2011
)
6
,
pp. 1310-1324
Persistent link: https://www.econbiz.de/10009178321
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2
The Influence of Online Reviews on Consumers' Attributions of Service Quality and Control for Service Standards in Hotels
Browning, Victoria
;
So, Kevin Kam Fung
;
Sparks, Beverley
- In:
Journal of travel and tourism marketing
30
(
2013
)
1
,
pp. 23-40
Persistent link: https://www.econbiz.de/10010087646
Saved in:
3
Complaining in Cyberspace: The Motives and Forms of Hotel Guests' Complaints Online
Sparks, Beverley
;
Browning, Victoria
- In:
Journal of hospitality marketing & management
19
(
2010
)
7
,
pp. 797-819
Persistent link: https://www.econbiz.de/10008637799
Saved in:
4
Human resource practices and discrimination in South Africa: overcoming the apartheid legacy
Horwitz, Frank M.
;
Browning, Victoria
;
Jain, Harish
; …
- In:
The international journal of human resource management
13
(
2002
)
7
,
pp. 1105-1118
Persistent link: https://www.econbiz.de/10007165019
Saved in:
5
The relationship between HRM practices and service behaviour in South African service organizations
Browning, Victoria
- In:
The international journal of human resource management
17
(
2006
)
7
,
pp. 1321
Persistent link: https://www.econbiz.de/10007273702
Saved in:
6
Justice strategy options for increased customer satisfaction in a services recovery setting
Sparks, Beverley A.
;
Mccoll-Kennedy, Janet R.
- In:
Journal of business research : JBR
54
(
2001
)
3
,
pp. 209-218
Persistent link: https://www.econbiz.de/10006724464
Saved in:
7
The Impact of Staff Empowerment and Communication Style on Customer Evaluations: The Special Case of Service Failure
Sparks, Beverley A.
;
Bradley, Graham L.
;
Callan, Victor J.
- In:
Psychology & marketing
14
(
1997
)
5
,
pp. 475-494
Persistent link: https://www.econbiz.de/10006997357
Saved in:
8
The influence of customer brand identification on hotel brand evaluation and loyalty development
So, Kevin Kam Fung
;
King, Ceridwyn
;
Sparks, Beverley A.
; …
- In:
International journal of hospitality management
34
(
2013
),
pp. 31-41
Persistent link: https://www.econbiz.de/10010121489
Saved in:
9
Online travel reviews as persuasive communication: The effects of content type, source, and certification logos on consumer behavior
Sparks, Beverley A.
;
Perkins, Helen E.
;
Buckley, Ralf
- In:
Tourism management : research, policies, practice
39
(
2013
),
pp. 1-9
Persistent link: https://www.econbiz.de/10010142690
Saved in:
10
Task‐Relationship‐Self: A Framework for Understanding Service Encounter Behaviors
Bradley, Graham L.
;
Sparks, Beverley A.
;
Zapf, Dieter
; …
- In:
Psychology & marketing
30
(
2013
)
6
,
pp. 512-528
Persistent link: https://www.econbiz.de/10010106767
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