//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Academic Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~source:"olc"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Customer and frontline employe...
Similar by person
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Type of publication
All
Article
12
Language
All
Undetermined
11
English
1
Author
All
Hartline, Michael D.
8
Melton, Horace L.
5
Giunipero, Larry C.
3
Dewitt, Tom
2
Ferrell, O.C.
2
Jones, Keith C.
2
Davis, Peter S.
1
Denslow, Diane
1
Hoelscher, Mark
1
Kaufman, Peter A.
1
Maxham III, James G.
1
McDaniel, Stephen
1
McKee, Daryl O.
1
Schmidt, Klaus
1
Schul, Patrick L.
1
Spaulding, Aslihan D.
1
Varner, Iris I.
1
Zboja, James J.
1
more ...
less ...
Published in...
All
International journal of physical distribution & logistics management : IJPD & LM
2
Journal of business research : JBR
2
Journal of marketing
2
International journal of entrepreneurship and innovation management
1
Journal of business ethics : JOBE
1
Journal of marketing education : JME
1
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
1
Journal of service research : JSR
1
Operations research, Management science : OR MS ; the international literature digest
1
more ...
less ...
Source
All
OLC EcoSci
ECONIS (ZBW)
10
USB Cologne (EcoSocSci)
4
Other ZBW resources
3
RePEc
2
Showing
1
-
10
of
12
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Employee Collaboration, Learning Orientation, and New Service Development Performance
Melton, Horace L.
;
Hartline, Michael D.
- In:
Journal of service research : JSR
16
(
2013
)
1
,
pp. 67-81
Persistent link: https://www.econbiz.de/10010075716
Saved in:
2
Alternative Approaches for Educating Future Global Marketing Professionals: A Comparison of Foreign Study and Research-Intensive Marketing Programs
Kaufman, Peter A.
;
Melton, Horace L.
;
Varner, Iris I.
; …
- In:
Journal of marketing education : JME
33
(
2011
)
3
,
pp. 285-295
Persistent link: https://www.econbiz.de/10009808083
Saved in:
3
Risk propensity, risk perception and business plan formalisation : a conceptual investigation
Giunipero, Larry C.
;
Denslow, Diane
;
Melton, Horace L.
- In:
International journal of entrepreneurship and …
8
(
2008
)
4
,
pp. 397-416
Persistent link: https://www.econbiz.de/10009852037
Saved in:
4
Clusters and supply chain management: the Amish experience
Dewitt, Tom
;
Giunipero, Larry C.
;
Melton, Horace L.
- In:
International journal of physical distribution & …
36
(
2006
)
4
,
pp. 289-308
Persistent link: https://www.econbiz.de/10007262405
Saved in:
5
Clusters and supply chain management: the Amish experience
Dewitt, Tom
;
Giunipero, Larry C.
;
Melton, Horace L.
- In:
International journal of physical distribution & …
36
(
2006
)
3-4
,
pp. 289-308
Persistent link: https://www.econbiz.de/10007263831
Saved in:
6
Employee Performance Cues in a Hotel Service Environment: Influence on Perceived Service Quality, Value, and Word-of-Mouth Intentions
Hartline, Michael D.
;
Jones, Keith C.
- In:
Journal of business research : JBR
35
(
1996
)
3
,
pp. 207-216
Persistent link: https://www.econbiz.de/10006738136
Saved in:
7
Strategic Adaptation to Extended Rivalry: Effects on Organizational Performance
Schul, Patrick L.
;
Davis, Peter S.
;
Hartline, Michael D.
- In:
Journal of business research : JBR
33
(
1995
)
2
,
pp. 129-142
Persistent link: https://www.econbiz.de/10006742236
Saved in:
8
Employee performance cues in a hotel service environment: Influence on perceived service quality, value, and word-of-mouth intentions
Hartline, Michael D.
;
Jones, Keith C.
- In:
Operations research, Management science : OR MS ; the …
36
(
1996
)
3
,
pp. 341-342
Persistent link: https://www.econbiz.de/10006531532
Saved in:
9
Codes of Ethics Among Corporate Research Departments, Marketing Research Firms, and Data Sub-contractors: An Examination of a Three-Communities Metaphor
Ferrell, O.C.
;
Hartline, Michael D.
;
McDaniel, Stephen
- In:
Journal of business ethics : JOBE
17
(
1998
)
5
,
pp. 503-516
Persistent link: https://www.econbiz.de/10006918594
Saved in:
10
Corridors of Influence in the Dissemination of Customer-Oriented Strategy to Customer Contact Service Employees
Hartline, Michael D.
;
Maxham III, James G.
;
McKee, Daryl O.
- In:
Journal of marketing
64
(
2000
)
2
,
pp. 35-50
Persistent link: https://www.econbiz.de/10005959606
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->