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Managing service quality : MSQ ; an international journal
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1
Japan's Slash and Sell
Kilburn, David
- In:
Management today
(
1996
),
pp. 52-55
Persistent link: https://www.econbiz.de/10006402268
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2
The Sun Sets on Japan's Lifers
Kilburn, David
- In:
Management today
(
1993
),
pp. 44-47
Persistent link: https://www.econbiz.de/10006414383
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3
Market Segmentation and the Prediction of Tourist Behavior: The Case of Bornholm, Denmark
Johns, Nick
;
Gyimothy, Szilvia
- In:
Journal of travel research : a quarterly publication of …
40
(
2002
)
3
,
pp. 316-327
Persistent link: https://www.econbiz.de/10006897168
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4
Destination development through entrepreneurship: a comparison of two cases
Johns, Nick
;
Mattsson, Jan
- In:
Tourism management : research, policies, practice
26
(
2005
)
4
,
pp. 605-616
Persistent link: https://www.econbiz.de/10006810012
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5
Importance-Performance Analysis Using the Profile Accumulation Technique
Johns, Nick
- In:
The service industries journal
21
(
2001
)
3
,
pp. 49-63
Persistent link: https://www.econbiz.de/10006274624
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The Impact of Chinese Culture on Service Predisposition
Johns, Nick
;
Chan, Andrew
;
Yeung, Hanny
- In:
The service industries journal
23
(
2003
)
5
,
pp. 107-122
Persistent link: https://www.econbiz.de/10006251115
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7
What is this thing called service?
Johns, Nick
- In:
European journal of marketing : EJM
33
(
1999
)
9-10
,
pp. 958-973
Persistent link: https://www.econbiz.de/10006096526
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8
Customer expectations versus perceptions of service performance in the foodservice industry
Johns, Nick
;
Howard, Antony
- In:
International journal of service industry management : IJSIM
9
(
1998
)
3
,
pp. 248-265
Persistent link: https://www.econbiz.de/10007125420
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9
Customer Perceptions of Service Operations: Gestalt, Incident or Mythology?
Johns, Nick
;
Tyas, Phil
- In:
The service industries journal
17
(
1997
)
3
,
pp. 474-488
Persistent link: https://www.econbiz.de/10007370864
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10
Measuring service quality of travel agents: evidence from Northern Cyprus
Johns, Nick
;
Avcí, Turgay
;
Karatepe, Osman
- In:
The service industries journal
24
(
2004
)
3
,
pp. 82-100
Persistent link: https://www.econbiz.de/10007788220
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