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A structured approach to describing service for creating a delightful experience
Leung, John W.K.; Kwong, Kenneth K. - In: Computers & industrial engineering : CAIE ; an … 57 (2009) 2, pp. 563-570
Persistent link: https://www.econbiz.de/10008300939
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The Effects of Attitudinal and Demographic Factors on Intention to Buy Pirated CDs: The Case of Chinese Consumers
Kwong, Kenneth K.; Yau, Oliver H.M.; Lee, Jenny S.Y.; … - In: Journal of business ethics : JOBE 47 (2003) 3, pp. 223-236
Persistent link: https://www.econbiz.de/10006886112
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Do Traditional Chinese Cultural Values Nourish a Market for Pirated CDs?
Wan, Wendy W.N.; Luk, Chung-Leung; Yau, Oliver H.M.; … - In: Journal of business ethics : JOBE 88 (2009) 1, pp. 185-196
Persistent link: https://www.econbiz.de/10008254289