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Research Note-Should Captive Sardines Be Compensated? Serving Customers in a Confined Zone
Chen, Rachel R.; Gerstner, Eitan; Yang, Yinghui (Catherine) - In: Marketing science : the marketing journal of the … 28 (2009) 3, pp. 599-608
Persistent link: https://www.econbiz.de/10008263134
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Customer Bill of Rights Under No-Fault Service Failure: Confinement and Compensation
Chen, Rachel R.; Gerstner, Eitan; Yang, Yinghui (Catherine) - In: Marketing science : the marketing journal of the … 31 (2012) 1, pp. 157-172
Persistent link: https://www.econbiz.de/10009831033
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Scheduling doctors' appointments: optimal and empirically-based heuristic policies
Robinson, Lawrence W.; Chen, Rachel R. - In: IIE transactions / Institute of Industrial Engineers, … 35 (2003) 3, pp. 295-308
Persistent link: https://www.econbiz.de/10006170141
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Efficient Auction Mechanisms for Supply Chain Procurement
Chen, Rachel R.; Roundy, Robin O.; Zhang, Rachel Q.; … - In: Management science : journal of the Institute for … 51 (2005) 3, pp. 467-482
Persistent link: https://www.econbiz.de/10006076638
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The equivalence of uniform and Shapley value-based cost allocations in a specific game
Chen, Rachel R.; Yin, Shuya - In: Operations research letters 38 (2010) 6, pp. 539-545
Persistent link: https://www.econbiz.de/10008712120
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A comparison of traditional and open-access policies for appointment scheduling
Robinson, Lawrence W.; Chen, Rachel R. - In: Manufacturing & service operations management : M & SOM 12 (2010) 2, pp. 330-346
Persistent link: https://www.econbiz.de/10009866274
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Estimating the implied value of the customer's waiting time
Robinson, Lawrence W.; Chen, Rachel R. - In: Manufacturing & service operations management : M & SOM 13 (2011) 1, pp. 53-57
Persistent link: https://www.econbiz.de/10009866306
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The benefit of information asymmetry: When to sell to informed customers?
Bhargava, Hemant K.; Chen, Rachel R. - In: Decision support systems : DSS ; the international journal 53 (2012) 2, pp. 345-357
Persistent link: https://www.econbiz.de/10009972503
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Optimal multiple-breakpoint quantity discount schedules for customers with heterogeneous demands: all-unit or incremental?
Chen, Rachel R.; Robinson, Lawrence W. - In: IIE transactions / Institute of Industrial Engineers, … 44 (2012) 3, pp. 199-215
Persistent link: https://www.econbiz.de/10009819504
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Group Buying of Competing Retailers
Chen, Rachel R.; Roma, Paolo - In: Production and operations management : an international … 20 (2011) 2, pp. 181-198
Persistent link: https://www.econbiz.de/10008881342