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Interpreting the success of Zappos.com, Four Seasons, and Nordstrom: Customer centricity is but one‐third of the job
Kopelman, Richard E.; Chiou, Andy Y.; Lipani, Louis J.; … - In: Global business and organizational excellence : a … 31 (2012) 5, pp. 20-36
Persistent link: https://www.econbiz.de/10009980582
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Interpreting the success of Zappos.com, Four Seasons, and Nordstrom: Customer centricity is but one‐third of the job
Kopelman, Richard E.; Chiou, Andy Y.; Lipani, Louis J.; … - In: Global business and organizational excellence : a … 31 (2012) 6, pp. 63-79
Persistent link: https://www.econbiz.de/10010001302
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Erratum for:“Interpreting the success of Zappos.com, Four Seasons, and Nordstrom: Customer centricity is but one‐third of the job” from Global Business and Organizational Excellence, July/August 2012, Volume 31, Number 5, pages 20–35
Kopelman, Richard E.; Chiou, Andy Y.; Lipani, Louis J.; … - In: Global business and organizational excellence : a … 31 (2012) 6, pp. 79-80
Persistent link: https://www.econbiz.de/10010001303
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Examining the performance of Google and AltaVista through the lens of the Cube One framework
Kopelman, Richard E.; Chiou, Andy Y. - In: Global business and organizational excellence : a … 29 (2010) 6, pp. 38-50
Persistent link: https://www.econbiz.de/10008442166
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Getting organizational improvement off the ground: Using the Cube One framework to learn from the turnaround at Continental Airlines
Kopelman, Richard E.; Chiou, Andy Y. - In: Global business and organizational excellence : a … 30 (2011) 4, pp. 29-40
Persistent link: https://www.econbiz.de/10008929841
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Performance of Routing Schemes in Wireless Personal Networks
Hac, Anna; Zhu, Zhu - In: International journal of network management 9 (1999) 2, pp. 80-105
Persistent link: https://www.econbiz.de/10007187298
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Repeat-Purchase Behavior as a Criterion of Teaching Effectiveness
Rovenpor, Janet; Kopelman, Richard E. - In: Journal of education for business 70 (1995) 6, pp. 321-326
Persistent link: https://www.econbiz.de/10006420629
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The Study of Values: Construction of the fourth edition
Kopelman, Richard E.; Rovenpor, Janet L.; Guan, Mingwei - In: Journal of vocational behavior 62 (2003) 2, pp. 203-220
Persistent link: https://www.econbiz.de/10006651573
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Work-family programs: factors affecting employee knowledge and accuracy
Prottas, David J.; Thompson, Cynthia A.; Kopelman, … - In: Personnel review : a professional journal reporting new … 36 (2007) 1-2, pp. 163-189
Persistent link: https://www.econbiz.de/10007606861
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SERVICE PERFORMANCE - Reducing Patient-Flow Cycle Time in the Emergency Room of an Inner-City Hospital
Olivero, Gerald; Kopelman, Richard E. - In: National productivity review : the journal of … 17 (1998) 4, pp. 5-12
Persistent link: https://www.econbiz.de/10006392063