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Third Party Customers Infecting Other Customers for Better or for Worse
Tombs, Alastair G.; McColl‐Kennedy, Janet R. - In: Psychology & marketing 30 (2013) 3, pp. 277-292
Persistent link: https://www.econbiz.de/10010072120
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Measuring customer satisfaction: why, what and how
Mccoll-Kennedy, Janet; Schneider, Ursula - In: Total quality management 11 (2000) 7, pp. 883-896
Persistent link: https://www.econbiz.de/10007178174
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Health Care Customer Value Cocreation Practice Styles
McColl-Kennedy, Janet; Vargo, Stephen; Dagger, Tracey; … - In: Journal of service research : JSR 15 (2012) 4, pp. 370-390
Persistent link: https://www.econbiz.de/10010036788
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How professional service firms compete in the market: an exploratory study
Amonini, Claudia; McColl-Kennedy, Janet; Soutar, Geoffrey; … - In: Journal of marketing management : MM 26 (2010) 1, pp. 28-56
Persistent link: https://www.econbiz.de/10008416307
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Subordinate-manager gender combination and perceived leadership style influence on emotions, self-esteem and organizational commitment
Mccoll-Kennedy, Janet R.; Anderson, Ronald D. - In: Journal of business research : JBR 58 (2005) 2, pp. 115-125
Persistent link: https://www.econbiz.de/10006713995
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Justice strategy options for increased customer satisfaction in a services recovery setting
Sparks, Beverley A.; Mccoll-Kennedy, Janet R. - In: Journal of business research : JBR 54 (2001) 3, pp. 209-218
Persistent link: https://www.econbiz.de/10006724464
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Special issue on services marketing: Australia
Mccoll-Kennedy, Janet R. - In: Journal of business research : JBR 54 (2001) 3, pp. 185-188
Persistent link: https://www.econbiz.de/10006724467
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Experience as a moderator of involvement and satisfaction on brand loyalty in a business-to-business setting 02-314R
Bennett, Rebekah; Härtel, Charmine E.J.; … - In: Industrial marketing management : the international … 34 (2005) 1, pp. 97
Persistent link: https://www.econbiz.de/10006230582
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Towards a model of dynamic capabilities in innovation-based competitive strategy: Insights from project-oriented service firms
Salunke, Sandeep; Weerawardena, Jay; McColl-Kennedy, … - In: Industrial marketing management : the international … 40 (2011) 8, pp. 1251-1264
Persistent link: https://www.econbiz.de/10009806451
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Reconceptualizing professional service firm innovation capability: Scale development
Hogan, Suellen J.; Soutar, Geoffrey N.; McColl-Kennedy, … - In: Industrial marketing management : the international … 40 (2011) 8, pp. 1264-1274
Persistent link: https://www.econbiz.de/10009806452