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Julien, Anne
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Quality management journal : QMJ
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Front-line Employee versus Customer Perceptions of Quality Attributes - Financial advisors often fail to accurately identify service quality attributes that are important to their customers.
Julien, Anne
;
Tsoni, Christina
- In:
Quality management journal : QMJ
20
(
2013
)
2
,
pp. 48-59
Persistent link: https://www.econbiz.de/10010108034
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The effect of the Internet on front-line employee skills: exploring banking in Sweden and France
Varlander, Sara
;
Julien, Anne
- In:
The service industries journal
30
(
2010
)
8
,
pp. 1245-1262
Persistent link: https://www.econbiz.de/10008421136
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